AVI Systems released a new managed services offering for organizations that have deployed Microsoft Teams Rooms in their environments. MTR Pro Advanced service allows enterprise IT teams to transition the management and support of their Teams room solutions to AVI. The service ensures customers’ MTR rooms are optimized for maximum performance and with more than 30 U.S. locations AVI specialists can provide immediate unlimited remote and on-site support.
The new MTR Pro Advanced service leverages the strength of AVI Systems’ Microsoft solutions division, Magenium, which serves clients using Microsoft’s multi-tenant portal available to only a select group of partners. MTR Pro Advanced also offers escalation paths to Microsoft’s engineering team, delivers more data insights, and provides faster resolution and response times to customers.
“IT leaders, especially those responsible for conference rooms and collaboration service-lines, are in a hunt for ways to make AV behave like good IT,” said Brad Sousa, chief technology officer at AVI Systems. “This means more than just installing AV. It means managing conference rooms like we manage other IT devices. Now organizations can put our skilled managed services and support experts to work on their behalf. Our Microsoft Solutions capabilities include a world-class certified support team that will manage any Microsoft Teams Room estate—proactively and securely—to ensure the solutions are always up and running for users.”
[SCN Top 50 Systems Integrators 2022]
AVI’s new MTR Pro Advanced Support includes:
- Proactive Monitoring and Management: Using the Microsoft MTR Pro Management portal, AVI Systems assumes administration and support of all MTR solutions/rooms for the client. In addition, Microsoft Solution experts at AVI partner with the organization’s IT team to create a multi-tenant experience and proactively monitor and manage each MTR using a single pane of glass. AVI's service is designed to immediately recognize and resolve issues; however, if a customer needs assistance, a team of Microsoft engineers at AVI Systems is always at the ready.
- Software and Security Management: MTR Pro Advanced managed services assure the client that each room in the organization is maintained at recommended software and firmware levels to deliver a room that is always ready for use and works as designed. There are also controlled software and firmware deployments using update rings to schedule updates and adherence to customer change management procedures such as room application updates, third-party apps, audio and camera firmware updates, and more.
- Unlimited Remote and Onsite Support: AVI provides SLA-based tiered and co-tiered incident and problem management to ensure when an issue is identified it is addressed quickly with speed to resolution.
- Reporting and Enhanced Services: AVI provides access to key performance indicators and other relevant business metrics with visual dashboards that are updated and available 24/7/365. Using the MTR Pro Management portal, end-users get full incident and service history reporting, inventory and usage reports, trends and roadmap reporting, fully managed escalation with OEMs and third-party vendors, and more.
