Grand Hyatt New York Engages Guests with Omnivex Digital Signage

  • CONCORD, ONTARIO--Omnivex Corporation announced that the Grand Hyatt Hotel of New York is running its sophisticated digital signage system on Omnivex software.
  • The Grand Hyatt NY has a complex floor plan and hosts many conferences and meetings. The hotel wanted to help enhance the guest experience and help them navigate the large facility more easily. The hotel selected Omnivex software to manage the network for its ability to automatically update screens throughout the hotel by interfacing with the hotel’s existing scheduling system, called Daylight.
  • On the newly redesigned Conference Level, four 40inch LCD displays are suspended in mid-air in front of the glass that overlooks the main floor. The content directs guests to their meetings, illustrates the floor plan, and informs guests of on-site restaurants and upgrades such as Hyatt Gold Passport. Outside each meeting room, 15” widescreen LCD panels provide automatically updating schedules to show what is taking place in each room.
  • “The guest experience is our top priority and the digital signage system puts Grand Hyatt NY a notch above competing luxury hotels,” says Thomas Beatty, senior director of convention services for Hyatt’s eastern region. “This technology helps our facilities stand out as exceptional.”
  • Displays on the Executive Suite Level provide dynamic listings of events, directions showing how to get there and the correct elevator and level needed to get there. Custom monoliths encasing large-screen LCDs stand vertically in high-traffic areas facing elevator banks and present welcome messages, schedules, navigation, real-time news and weather, and branding of guest companies hosting events at the hotel.
  • Omnivex software also manages content on the guest room channel on the hotel’s in-room cable television system. The channel features content with the details of upcoming meetings and events taking place at the hotel, so guests have access to the information directly from their room.
  • “The next step is to extend the digital signage network to the Ballroom Level, which is currently under renovation,” says David Alter, Director of Engineering and Project Management for AVT Communiqué, which oversees the system. “Omnivex gives us the capability to stretch functionality in new ways and provide great value to guests at the hotel.”
  • AVT manages the system remotely from its Chicago office, while administrative staff at the Grand Hyatt NY can also post messages and make changes to the content as needed.