ACT Conferencing Reports Increased Demand for Conferencing Services in Economic Downturn

GOLDEN, CO--Current economic conditions are causing a significant increase in the usage of conferencing services, reports ACT Conferencing. In 2008, ACT's Elite audio conferencing service, a customized and operator-facilitated solution, grew in volume by 20 percent. ReadyConnect, a self-managed audio conferencing service that enables users to arrange and control their own conference calls 24x7 without making a reservation or having an operator present on the call, marked a 40 percent volume increase. And, as one of the world's largest and most well-regarded providers of video conferencing services, ACT Proximity video suite rentals and video conferencing services experienced a 20 percent increase in 2008.

"In tough economic times, companies tend to shift priorities so they reassure and support customers and partners," said Gary Iles, ACT's senior director of strategy and product management. "Doing that efficiently and effectively requires tools which extend their reach to anywhere in the world. ACT continues to grow because we attract customers who need user-friendly, integrated web, audio and video conferencing tools, and we deliver the level of service assurance which is required by global entities."

  • ACT also credits its momentum to its channel partners' success. ACT recently renewed its reseller relationship with one of the largest telecommunications carriers in the world. To further support its channel partners around the globe, the company has developed the Partner Collaboration Center (PCC), an online portal that enables ACT partners to create, manage and control their customer accounts. The portal connects directly to ACT reservations systems and provides real-time capabilities to users. Via the PCC, ACT partners can set up new customers, edit existing customer information, activate on-demand accounts for existing users and download ACT product marketing materials.