When most of us think about evolution, we think in terms of slow change over decades or even centuries. When we see change in front of our very eyes, that’s something else. Some might even call it disruption. This would be an apt description of what has gone on in the AV industry over the last couple of years, but especially in 2017. Disruption can be unnerving, and even scary to some as the status quo changes, but it also can be exciting and the harbinger of positive and exciting things to come for those with vision. Let’s take a 10,000-foot view at some of the changes in 2017 that have accelerated far beyond what we think of as evolution.
From an overall perspective, the pro AV industry has evolved in somewhat of a traditional sense from local to regional to national, and most recently, global in scale and scope. Separating the headline stories of 2017 “mega-mergers” and acquisitions from the realities of the industry, the majority of the pro AV industry output is still local and regional in nature, and can be characterized as small- to medium-sized businesses. The headlines do rightfully note the expansion in mergers and acquisitions (M&A) of companies like AVI-SPL and Diversified, and nearing the $1-billion-a-year mark, unthinkable a few years ago. This depicts a trend at the top end but does not mean that the local and regional companies will go out of business; it just means companies of all sizes need to shift their paradigms in order to compete. This requires a new perspective of markets, products and services, as well as business practices, leading ultimately to differentiation answering the question, “Why buy from us?” If we look at the expanded AV universe, according to industry research and forecasting, there is plenty to go around and credible reasons that each type and size of business can and should succeed and grow.
Recognizing the existential changes in the industry, InfoComm has now changed its name to AVIXA. Regardless of what you may think of the new name, it describes and defines change. As a side note, we are not talking about technological changes—a few added lumens, nits, or pixels. We are talking about true systemic change. The acronym itself demonstrates this, with “IX” standing for integrated experience. It recognizes and proves that we are in the first stages of moving away from selling widgets (hardware, simple boxes) and into the realm of solutions and the integrated experience.
Just as the overall AV industry has changed, so have the manufacturers and distributors that serve it. On the manufacturing side, the biggest news was the finalization of the acquisition of Harman by Samsung. This adds audio (consumer, professional, and automobile), and remote-control technologies to a massive list of Samsung displays and a myriad of other technologies. While not as large, the acquisition of Milestone by Legrand is significant as well. Legrand, a giant in lighting controls, home automation, electrical, and low-voltage infrastructure now adds screens, mounts, and PTZ cameras to its mix. The point to these examples, as well as several others, is the breadth of solutions a given manufacturer has to offer. Tie this together with an expansion of what an AV integrator has to offer along with the new verticals they can serve, and you will see the future of pro AV. Once again, it is about tactics and vision.
It would be myopic not to also mention the changes we have seen in the sales and distribution of AV products. While some manufacturers still sell directly to integrators with their own sales staff or through independent reps, an increasing number have chosen to use distribution. This allows for more coverage of the integrator channel, and in many cases, better ROI in terms of the sales expense.
Distribution used to receive a bad rap as simply order takers, but this too has changed. Speaking from personal experience, having been called upon as an industry educator, several noted distributors have mandated that sales associates obtain industry certifications like AVIXA’s CTS. Customers are now able to speak to a person who is qualified from an industry perspective, and many have taken specific courses provided by their vendors aimed at better serving their client base. In addition, most distributors have product experts and technical staffs on board, and many employ outside sales teams that call directly on AV integrators, not unlike what manufacturers used to do back in the day. This is a tangible migration toward full service, total-solution distribution.
What we saw most clearly in 2017 was the concept of adding value in the sales and distribution channels, and ultimately to the end users. We must look beyond the hardware that is sold and see what things we can provide that will solve problems for our clients. Today, a display is a display, and in some senses, a commodity, but when you add a mount, media players, switcher, distribution amplifier, etc. to the mix, you have a total solution. Even so, that is sometimes still not enough to provide differentiation.
Another way is to add value is in the form of services. This may fall under the heading of a maintenance contract or a full set of managed services for an enterprise. Another example is the utilization of partnerships as a service. A partnership between a service provider and an integrator brings a level of expertise that the integrator alone may not have in house. For example, in 2017, Premier Mounts introduced a new division called Premier Dedicated Solutions (PDS); this group focuses on partnerships with integrators offering design and integration services. The concept of outsourcing and partnerships is relatively new to the pro AV industry, but these services expand what a company can offer in terms of overall value.
This could not be a review of the pro AV industry without acknowledgment of other technology trends that are shaping the industry. A big contributor to everything we do is the availability of big data. It has been a huge topic for the past few years when it started as a popular buzzword. We now have access to mass quantities of gathered data and we are in the midst of the learning curve in terms of how to address and use the resource. It can help us in everything from planning better medical treatments to executing better marketing and sales campaigns. In 2017, we began to see advancements in humanizing big data, seeking more empathetic and qualitative bits of data. It now becomes our job in pro AV to find these resources and suggest ways of presenting them in a more visualized and accessible way. It is the raw material of modern communication.
Speaking of communication, 2017 marks the year that digital signage went mainstream in pro AV. It is now so widespread that many integrators have dedicated people, or even divisions focused on the segment. Why, you ask? It is because digital signage, and its content management systems (CMS), are all the rage in nearly every venue we serve. It is no longer limited to an adverting medium in retail or quick-serve restaurants. It is one of the fastest growing verticals in corporations (still the number one vertical in pro AV) and education (number two) with employee- and student-facing networks and communications. Digital signage has rapidly evolved into providing an overall set of communication tools. If big data is the raw material, then digital signage, in one form or another, is becoming one of the primary vehicles to deliver it.
From a pure technology point of view, of course, we are still inundated with mentions of the cloud, but that has been surpassed in 2017 with acronyms like IoT (Internet of Things). IoT refers to the ever-growing network of physical objects that feature an IP address for internet connectivity, and the communication that occurs between these objects and other internet-enabled devices and systems. Technology consulting firm Gartner projects that 6.4 billion connected things will be in use worldwide this year, up 30-percent from last year. And Gartner forecasts that number will grow by more than three times, to nearly 21 billion by the year 2020. As you know, we used to speak (endlessly) about the convergence of AV and IT, and ponder when it would come. I hope those that have hung back will now join the new world order.
Looking at hardware advances in 2017, many would agree that the most visible elements (pun intended) are the new versions of display technologies now at our disposal. There has been a growing acceptance of 4K UHD, but it is the promise of the combined benefits of high dynamic range (HDR) in both source materials and displays becoming more pervasive that is most exciting. If we just look at what the human eye can see in terms of color space, current HDTV (Rec. 709) lets us see approximately 36 percent versus UHD with HDR (Rec. 2020), at 76 percent. If we match 4K-created content and a 4K UHD display, the outcome is exceptional.
While content is king, it is the ability of the display to show the content that delivers the goods. In flat panel displays, we see the battle between quantum dot LED technology (popularly known as Samsung QLED) and organic light emitting diode technology or OLED (touted by LG). Each type of technology has its advantages, but the common denominator is that both provide an outstanding image that must be seen to be believed. As the kids might say, we have entered the era of awesomeness in picture quality!
On the two-piece display system side, we have advances in both projectors and screens. There were numerous 4K products that came onto the market in 2017, but the big story was the migration from traditional lamp-based technologies to solid-state illumination. The benefits are significant in that we get longer life than a lamp and reduce the total cost of ownership. Also, the solid-state illumination does not have noticeable color shift over its life of around 20,000 hours. The equally big projection story of the year is ambient light-rejection screens. They come in various models, configurations, and performance attributes, but they all seek to address the issue of ambient light washing out the image. When done properly, it almost looks like magic.
The final technological shout-out for 2017 is the growth of direct-view LED and fine-pitch indoor displays. Most of the major display companies have jumped on this bandwagon with many more “want to bes” that you have never heard of standing in the wings. The sweet spot is from 6 millimeters down to 1.5-millimeter dot pitch. Yes, there are smaller dot pitches than 1 millimeter available, and while they are certainly interesting, their pricing and availability keeps them from being mainstream (so far). When we get below 2.5 millimeters down to 1.5, the images get very interesting. Of course, they are seamless and bright, but it is the video handling capabilities that stand out. Several of the leading suppliers are even capable of handling HDR with 16-bit color processing. For the naysayers out there, this is not a fad, and this is coming to a pro AV distributor and integrator sooner than many may think.