Farmers Insurance Pioneers Virtual Reality Training Program - AvNetwork.com

Farmers Insurance Pioneers Virtual Reality Training Program

Author:
Publish date:

Farmers Insurance announced the deployment of a virtual reality program to help train claims representatives for home damage assessments.

Image placeholder title

Trainees can navigate an intuitive gamified learning course

Farmers Insurance claims trainees can navigate through an intuitive gamified learning course with more than 500 realistic damage combinations and scenarios using the insurer's new virtual reality claims training program.

"At Farmers, we see virtual reality as a way to enhance and complement our current training process," said Keith Daly, chief claims officer for Farmers Insurance. "Technology has gotten to a point where we can better prepare our claims representatives for real-world scenarios before they actually deploy into the field, equipping them to deliver an even better experience for our customers."

Farmers trains nearly 300 property claims representatives annually, a process that traditionally starts in a classroom environment followed by three weeks of study at the University of Farmers in Agoura Hills, California. The implementation of the new VR training program will provide Farmers an endless, mobile platform that changes how the organization goes about learning, from initial training of beginners to continual learning for more experienced claims representatives.

"The realistic and engaging experience can help better prepare our claims representatives for real-world scenarios," said Daly. "An experienced team of property claims employees helped to ensure the VR training met the technical and experiential needs of our claims representatives."

The VR training module currently features randomized house generation; over 500 damage combinations; difficulty settings for new and experienced claims representatives; a high-level of interactivity that includes the option to walk around the house, move small objects, open cabinets and more; and instant replays for trainees to record and review their sessions for continual learning.

Related

Interactive Flat Panel Sales Double, Over 800,000 Sold in 2015 promo image

Virtual Reality Evolution Continues

At the beginning of 2017, VR (Virtual Reality) was on course to enjoy widespread adoption. However, during the year device sales fell short of expectations, according to the latest findings from Futuresource Consulting's latest VR quarterly tracker.

Image placeholder title

Virtual Realities and Market Choices

Digital signage, I’ve written here before, cannot be ignored if you’re in the staging or rental business. NewBay Media and InfoComm have partnered together to launch Digital Signage 2010, an innovative virtual conference for digital signage professionals. The event will feature a program of conference sessions with li

Staging Biz: Top 10 Insurance Coverage Questions

In the spirit of David Letterman’s recent farewell from The Late Show, Venues Today recently asked Take1 Entertainment Insurance’s Scott Carroll for his top ten list of critical questions venue managers need to ask when assessing the effectiveness of their current insurance coverage.