- SHAWNEE MISSION, KS-- SKC Communication Products announced that it has been named a Platinum-certified Channel Partner by Avaya, a leading global provider of business communications applications, systems and services. The Avaya Platinum certification demonstrates that the SKC team has developed the comprehensive skills needed to help small-to-large size businesses transform their operations with Avaya’s industry-leading unified communications, collaboration and contact center solutions.
SKC is a complete communications technology solutions provider serving customers nationwide. SKC’s core business solutions include Avaya IP telephony, Plantronics headsets, Polycom and Tandberg videoconferencing, and custom AV solutions. Its comprehensive communication strategy helps SKC’s customers reduce costs, increase productivity and connects them with the people vital to their business. In recognition of the multi-vendor nature of today’s business networks, Avaya Platinum partners earn their status by certifying staff members in the operation of Avaya systems and software, and in the operation of solutions offered by other major information technology vendors. In addition, Platinumcertified channel partners must meet rigorous service delivery and customer satisfaction criteria, develop comprehensive marketing plans and meet annual revenue commitments for the sale of Avaya solutions and services.
Avaya channel partner certifications help us ensure that customers have a consistent, quality experience from purchase through implementation and ongoing support,” said Carol Giles Neslund, vice president, North America Channel, Avaya. “We are very pleased that SKC has aligned with Avaya to provide the expertise to customers to help us extend our reach and deliver the kinds of complete, end-toend solutions that meet the challenges businesses and organizations face today.” One of the customers benefiting from SKC’s relationship with Avaya is ScriptPro, the world leader in automation dedicated to producing pharmacy software and technology. ScriptPro needed a communications technology solution that could support its rapid growth. ScriptPro invested in a disaster recovery site, a unified messaging solution integrating voice, fax and email communications to the desktop, and a new contact center to house more than 300 people, all of which has provided ScriptPro dramatic cost savings and increased its workforce efficiency.
“As a certified Avaya Platinum Partner, our customers are assured that SKC is among the most qualified and knowledgeable communications providers,” said Tray Vedock, president and CEO of SKC Communications. “This certification is also significant to SKC because we are now a Platinum Partner with Avaya, Plantronics, Polycom and Tandberg, our four key manufacturers, which means we are able provide the most comprehensive technology solutions in the industry.”