My Client Fired Me: Now What? By Luke Jordan, PMP, CTS-I published 1 December 19 Not every relationship will be a good fit, despite your best efforts. If your client does not fit in with the unique values your company is built on, then there is bound to be friction.
A Bit of the Bubbly By Art Danner, CTS published 25 October 19 Everyone has career milestones, but are you making a big deal out of your achievements?
Esports is the Pop Culture Change We Need By Brandon Breznick published 24 September 19 Esports is exactly what our industry needs right now, and several firms have started to take notice. But are we seeing the real positives that it will bring to commercial integration in the next five to 10 years?
Networking and Connecting People, Not Computers By Brandy Alvarado published 28 August 19 In a business environment, meeting and connecting with people can be fun ... and also bit frustrating at times. Here are networking do’s and don’ts that have proven to be successful.
Words Matter By Bradford Benn, CTS published 29 July 19 Bradford Benn discusses the power of language and the emotions words evoke.
Advice from One Young AV Pro to Another By Luke Jordan, PMP, CTS-I published 3 May 19 Luke Jordan shares what he's learned in his AV career so far.
You Can’t Train Passion By Hailey Klein published 22 March 19 Hailey Klein discusses the importance of hiring passionate individuals.
Letting My Baby Go By Jay B. Myers published 25 February 19 Jay B. Myers takes us down the emotional road to selling his business.
Tech Isn’t the Root of Your Communications Issues By Jeff Day published 21 January 19 Jeff Day outlines ideas about how leaders and technologists can improve their collaboration and maximize innovation.
2019 Goals By Matt D. Scott published 20 December 18 Matt D. Scott discusses setting—and achieving—goals for the new year.
Creating a Culture of Success By Camille Burch published 15 November 18 Camille Burch reviews the path to creating a culture of success.
Perfection versus Excellence By Elizabeth Newton published 12 October 18 We're in the business of managing expectations. More often than not, clients expect perfection.
From Service to Sales By John Larson published 21 September 18 How to take your customer service from cost center to profit center.
Loose Lips Sink Ships By Bradford Benn, CTS published 24 August 18 How to keep secret information secret.
An Educated Customer Is a Good Thing By Mark Coxon, CTS published 23 July 18 In today’s world, if your profit depends on the ignorance of your customer, you will soon be out of business.
Client Confrontations: What Integrators Can Learn from a Coke Bottle By Luke Jordan, PMP, CTS-I published 18 June 18 Like a Coke bottle, shake up a client and they'll explode.
My Experience: Evolve or Languish By Matt D. Scott published 23 May 18 If you don’t learn to evolve into this new experience-focused space, you’ll slowly lose your your market share.
Make Deals, Not War By Jay B. Myers published 2 May 18 Jay B. Myers talks the most important lesson he's ever learned: don't burn bridges.
The Secret to Managing Client Expectations By Bradford Benn, CTS published 30 January 18 Today’s public is acquainted with technology to a very intimate degree, and this familiarity poses some significant challenges for pro AV integrators. Selling a system that does what they ask, not what they need, is bad for everyone.
