"The effect of COVID-19 on our lives has been significant in every way–how we shop, where we go (or don’t go), the masks we wear, the places we aren’t traveling to, our mental and physical health, homeschooling (the single hardest thing ever), and our amazing workers and teachers on the frontline who probably never get as much recognition as they deserve."—Source: The EvoLLLution
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WHY THIS MATTERS:
As higher education becomes more and more competitive, meeting student needs and prodiving proper support are more important than ever, especially in the COVID-19 era. Seeing students aren't just learners, they are also customers. Because of this, their expectations are driven, in part, by their experiences as consumers.