Christie has announced the completion and official opening of the new Christie Managed Services state-of-the-art Network Operations Center (NOC) facility in Cypress, California. Addressing the growth of digital cinema and on-screen advertising, the NOC features have expanded and upgraded capacity to monitor, maintain and service tens of thousands of digital projectors and related devices across the U.S. and Canada on a 24/7, year-round basis. It also offers greater capability to handle devices from post-production to large group training centers and control rooms.
Christie Managed Services currently provides round-the-clock monitoring of 32,431 devices, including 3,780 digital cinema screens and 4,700 pre-show advertising screens in over 830 sites across North America. It is staffed with over 180 remote and customer service personnel and field technicians who respond rapidly to service issues, including configuration management and field repairs. At the heart of the new NOC is the command center dominated by a cutting-edge Christie videowall with 2x4 80” Christie DLP® projection cubes (SXGA+ resolution). In addition to the command center, additional facilities are designed for meetings and specialized training sessions where customers can receive authorized certification as well as hands-on and installation training.
With built-in scalability and redundancy, the NOC can monitor a myriad of devices remotely, including digital cinema projectors, screens, retail signs, servers, hardware and peripherals. It can also quickly expand as necessary to meet increased demands with the addition of monitoring and technical support personnel. For more information, visit www.christiedigital.com