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Horizon Display and USSI Agree to Terms on an Authorized Service Agreement - AvNetwork.com

Horizon Display and USSI Agree to Terms on an Authorized Service Agreement

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Agreement enhances Horizon’s position as a customer centric organization. In order to rapidly meet the service demand of their customer base, Horizon Display has partnered with USSI, to make them their Authorized Service Provider. USSI offers best in class service coverage with over 400 offices within the United States with 3 to 9 installers per location. With their wide coverage area USSI can be on site anywhere in the U.S. within 24 hours.

David S. Christiano, President/CEO of USSI, stated, “We have continually strived to provide comprehensive installation and maintenance solutions to position USSI at the forefront of the communication service industry. As an industry leader in program management and technology innovation, we are pleased by the opportunity to present Horizon Display with a solution on a national level.”

The partnership enables Horizon Display to offer 24/7 hardware support, on top of their on-line and phone-in technical support. In addition to post-purchase maintenance, the agreement calls for design and implementation services of Horizon’s large touch screen displays. Horizon will continue to conduct repair on the touch screens, and USSI will be
responsible for repair of all OEM display products. “To us, lead time means more than just shipping time. Lead time is a reflection of commitment to customer service, and our commitment to customer service begins with the first phone call, and lasts through the lifetime of our business relationships. USSI helps us to continually improve on this promise. We are excited about the efficiencies this partnership brings,” said Dave Colley, Vice President of Display Solutions.

Last month Horizon Display signed an exclusive distribution agreement with Ingram Micro, and is now a vendor in Ingram’s rapidly growing Digital Signage Division. Ingram and USSI have a long standing relationship. These two agreements allow for endto- end solutions in the purveyance of large touch screen products into the interactive digital signage market. “Interactive digital signage has matured over the past year, and we expect even more impressive growth for the next two to three years. Horizon Display is in position to be the most complete touch screen solutions provider,” added Mr. Colley.

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