Latest about Viewpoint
Creating a Culture of Success
Camille Burch reviews the path to creating a culture of success.
Perfection versus Excellence
We're in the business of managing expectations. More often than not, clients expect perfection.
From Service to Sales
How to take your customer service from cost center to profit center.
An Educated Customer Is a Good Thing
In today’s world, if your profit depends on the ignorance of your customer, you will soon be out of business.
Client Confrontations: What Integrators Can Learn from a Coke Bottle
Like a Coke bottle, shake up a client and they'll explode.
My Experience: Evolve or Languish
If you don’t learn to evolve into this new experience-focused space, you’ll slowly lose your your market share.
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