"Chatbots aren't new.
The first time I mentioned chatbots (or bot-based technology) on this blog was back in 2016 in a post titled 'Messaging is the Past, Present, and Future.'"—Source: Inside Higher Ed
WHY THIS MATTERS:
This next-gen chatbot gives learning more than answers to their questions. "Beacon" serves as a student assistant that offers coaching, support, and optimized experiences tailored to their needs.