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University Deploys Chatbot Technology to Enhance Student Experience (Inside Higher Ed)

"Chatbots aren't new.

The first time I mentioned chatbots (or bot-based technology) on this blog was back in 2016 in a post titled 'Messaging is the Past, Present, and Future.'"—Source: Inside Higher Ed

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WHY THIS MATTERS:

This next-gen chatbot gives learning more than answers to their questions. "Beacon" serves as a student assistant that offers coaching, support, and optimized experiences tailored to their needs.