In higher ed, not all chatbots are created equal (EdScoop)

"From Connecticut to California, a growing number of colleges and universities across the country have embraced the use of artificially intelligent chatbots."—Source: EdScoop

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Yes, chatbots can be a helpful higher ed tool. But stakeholders will need to strategically weight the options to make sure they end up with a solution and a plan for implementation that will best serve your institution.