"What staff and employees from every corner of campus expect from IT often differs from what tech staff can actually deliver. And while white-glove tech service might not always be possible, internal teamwork and enlightened management techniques can help IT departments earn a strong reputation for responsiveness."—Source: University Business
WHY THIS MATTERS:
On the modern campus, IT teams need to fold customer service into their workflow to meet stakeholder expectations. University Business presents solid advice by breaking down issues into real-world scenarios. —Eduwire Editors
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