Title: Senior Manager of Business Operations
Company: TRITECH Communications
Location: Woburn, MA
Overtime: He loves anything outdoorsy or related to art and music, including attending concerts, playing disc golf, and going on various outdoor adventures with his girlfriend and their dog. But he also spent an entire year taking professional wrestling classes to help prepare for local wrestling shows.
Why You Need to Know Him: He focuses on streamlining operations to achieve greater business efficiencies. He credits his experience in project management and the support of mentors for shaping the professional he is today.
Andrew Harris has always been fascinated by how all the pieces come together to help an organization function properly. Starting as an intern and now leading a team focused on enterprise systems and process innovation, Harris discovered a drive to improve how organizations operate—and then got the opportunity to do just that.
“I believe that my passion for learning, gravitation toward problem solving, and ability to see the big picture make me a strong leader in the AV industry,” he added.
He began his career after graduating from UMass Lowell in 2015 by securing an operations internship at HB Communications, where he gained hands-on experience in field support, warehousing, and administration. “I attribute my success today to exposure to different areas of the field as an intern,” Harris said.
He quickly excelled and moved into a project management role the same year. Within three years, he was promoted to senior project manager, overseeing a large portfolio of construction projects. In 2019, he took on a new position with Diversified, offering him the chance to lead large-scale projects across the country.
In 2021, he joined TRITECH Communications and shifted his career from project management to operations improvement. As the AV operations manager for its Boston location, Harris supervised engineers, project managers, warehouse staff, and interns, and focused on process improvements and client management.
Later, Harris implemented a new ERP system to manage TRITECH’s core business processes, which ultimately shaped his current role and provided insights and process improvement recommendations to streamline service offerings for clients and improve efficiency across the business. His current role as senior manager of business operations within TRITECH’s Business Operations and Systems Technology (BOST) group allows him to oversee and enhance the ERP system, as well as develop custom workflows and reporting tools. It positions him at the crossroads of operations and IT, enabling him to promote data-driven decision-making across the organization.
“After several successful years as a project manager, Andrew’s process-oriented thinking has enabled him to successfully lead a team of developers and business analysts,” said William Ehlinger, SVP at TRITECH Communications. “Together, they have developed a business operations system designed to help TRITECH achieve optimal scalability for the future. This work highlights Andrew’s ability to combine technical expertise with strategic leadership, ensuring continued growth and success for the organization."
Looking to the future, Harris aims to stay ahead of technological change, especially AI, and to better support business operations by leveraging it to increase employee productivity and help TRITECH remain competitive in a rapidly changing landscape. “I take great pride in seeing the beneficial impact of new process implementation,” he said. “My favorite part about the AV industry is that it is ever-changing and each day presents new challenges and opportunities."
