More Online: April 2012

Page 14 Go back to school with InfoComm's course "PTS101: Principles of Support"

“There are 200 people in the room and I can’t get my presentation to work!”

If you’re the person responsible for fixing this problem, this course is for you. It integrates customer service skills, technical knowledge and practical tips to prepare you to meet the needs of technology users in universities, corporations, government facilities, healthcare facilities, houses of worship, retail environments, museums and everywhere audiovisual technology is used to help people communicate effectively. If you’re the manager of the customer service function in your organization, this course is the ideal way to introduce the common sense approach to customer service along with very audiovisual-specific technical support problems and how to solve them. Providing this online course upon hire allows you to spend your time reinforcing key concepts rather than on introducing the basics over and over again to every new hire.

Page 16 Learn more about Tandberg's codecs and solutions, and see the latest software releases at

C Series Endpoints
Codec C20
Codec C40
Codec C60
Codec C90
Quick Set C20/C20plus

MXP Series Endpoints
150 MXP
Education Integrator Series
Profile Series

FieldView Series
PrecisionHD USB Camera

Personal Video

Telepresence Control Unit
Telepresence Server
Telepresence T1
Telepresence T3
Total Telepresence

The AVNetwork staff are storytellers focused on the professional audiovisual and technology industry. Their mission is to keep readers up-to-date on the latest AV/IT industry and product news, emerging trends, and inspiring installations.