In a free Webinar this Thursday, attendees will explore putting together a successful “voice of the customer” feedback program. The webcast will be a best practices review with real world examples from Brent Skaggs, CEO of restaurant chain Hayden’s Bar and Grill.
Design and Implementation of a successful VOC program featuring real life case study from restaurant chain Hayden's Bar and Grill
Thursday, February 10, 2011 2:00 PM EST / 11:00 AM PST
What Attendees will learn;
- How to get the most from their program by integrating VOC data with operational and financial metrics
Restaurant specific practices and benefits from Brent Skaggs, CEO of Hayden’s Bar and Grill.
Who should attend:
Operations executives
Market Research executives
Finance and Strategic Planning executives
Presenter - Sheri Teodoru, CEO, CFI Group
Sheri manages offices across four continents from CFI Group’s world headquarters in Ann Arbor, Michigan. Sheri joined CFI Group in 2000, where she worked on clients including Cable & Wireless, General Motors, Kraft Foods, Compuware and NASA.
Other experience: Kraft Foods, Quaker Oats, Kolcraft Enterprises
Education: University of Michigan – Bachelors in Business Administration 1986, graduated top of class
University of Chicago – MBA 1997, Honors
