"In an effort to improve the IT support experience for students and instructor, Gonzaga University has rolled out virtual assistant technology from noHold that uses artificial intelligence to communicate with users through a chat interface."—Source: Campus Technology
WHY THIS MATTERS:
Fascinating application of AI on campus. Check out the survey results; students seemed to overwhelmingly favor the virtual assistance. Also notable about this Campus Technology is Lyle Spencer's tile—Spencer is a data architect at Gonzaga University. Signs of the times for sure.