The Flyte Systems flight information solution the Westin Tampa Bay implemented in its lobby and guest rooms when it opened this year has paid unexpected dividends.
“We cater to business travelers most of the year,” said Ron Alicandro, general manager of the Four Diamond, 255-room property on the waterfront just two miles from the Tampa International Airport. “Airport travel information proves its value again and again to those guests, but the families traveling to this Florida destination over the holidays are especially appreciative of the service.”
While the primary concern of the business traveler is making connections and arriving on time, families on holiday have the welfare and comfort of their children to consider. According to Chicago-based Flyte Systems, its solutions play an important role in meeting that need.
Winter weather makes holiday flight schedules unpredictable, and children are not as accustomed to waiting in airports as their parents might be, so being able to check on changing flight departure times in the comfort of the hotel is a helpful service.
“About a third of our guests arrive from the airport, and we wanted to provide an amenity that families and business travelers would value, particularly during the busy holiday season when we have a large number of leisure family travelers,” said Alicandro.
“Guests can verify their flights schedules on a large FlyteBoard digital signage monitor strategically located in our lobby, or on their guest room television with the FlyteChannel service from Flyte Systems. They tell us our flight service helps them plan their trips with confidence and avoid long waits at the airport.”
FlyteBoard is a wall, floor or ceiling mounted high-definition, flat panel screen for lobbies, restaurants, bars and other public areas, displaying flight information for one or more airports. In contrast, FlyteChannel permits guests to view live airport flight information from their in-room television.
According to Alicandro, the Flyte Systems service is a particular “wow” for family members who are not as accustomed to travel as their business counterparts. “Many guests have not seen anything like the FlyteBoard before,” he said, “and as we want to offer the very best to our guests, Flyte Systems is an important part of achieving this goal. It helps relieve the stress of family holiday travel and, we hope, keep our vacationing guests coming back in future years.”
What sets Flyte Systems apart from PC-based applications, the company said, is the ability to post accurate, real-time airline flight arrival and departure information, not FAA-regulated scheduled departure times that do not list delays caused by air traffic control, aircraft maintenance, crew availability and weather.