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Criticism Over IT Outsourcing Decision (Inside Higher Ed)

"For three days in June 2017, Washtenaw Community College in Ann Arbor, Mich., experienced a complete network shutdown."—Source: Inside Higher Ed

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WHY THIS MATTERS:

After a difficult network outage that derailed online students and complicated things on campus, Washtenaw Community College decided, after a lengthy review, to oursource IT completely. Now, criticism is rolling in, especially since they aren't keeping any high-touch IT areas like instructional design on campus.