Tried-and-True Wins the AV Heart and Business By Steve Greenblatt published 21 June 22 Control Concepts’ Steve Greenblatt suggests how client centric strategies can ease AV industry product and labor shortages.
Viewpoint: Customer Service Can Make or Break Your Business By Jay B. Myers last updated 17 May 22 According to Jay B. Myers, customer service can make or break your business.
Editorial: Facebook Glitch Offers Lesson in Customer Service By Mark J. Pescatore published 4 April 22 Facebook's poor handling of a technical issue offers a lesson in customer service.
Technology Trends in Kiosk Design By Ledetta Asfa-Wossen last updated 10 August 21 In an ever-evolving consumer landscape, kiosks are helping to ensure efficiency, security, and even safety during the ongoing pandemic.
Zoom to Acquire Five9 By AVNetwork Staff published 20 July 21 Zoom is acquiring Five9, a provider of intelligent cloud contact center services, in a bid to enter the contact center market and "create the customer engagement platform of the future."
