CHICAGO, IL-- Peerless Industries launched its Live Support customer care feature on its website www.peerlessmounts.com. Being the pioneer in introducing this support feature in the mounting industry, Peerless has expanded the communications channels with the goal of providing real-time, one-on-one customer care service to its online visitors.
Live Support presents site visitors with an opportunity to directly interact with its customer care/technical team instantly, to get assistance with product and accessory selection as well as technical questions. The best part is that visitors don't need to download any software for it to work. By simply clicking on 'Live Support' in the upper right-hand corner of www.peerlessmounts.com the online visitor will be instantly connected to a customer care/technical support representative.
"Customer care has always been important to Peerless," said John Potts, vice president of customer relations. "With Live Support we are introducing a human factor to the impersonal online experience. It lets us make a connection and have a one-to-one conversation with our website visitors."