Welcome to the SCN Punch List, our new video series that gets answers to lingering Pro AV questions from industry experts. In this episode, we're talking KVM (specifically KVM over IP) with Adder's Jamie Adkin, VP sales EMEA.

Our conversation starts with a look at the advantages of KVM over IP versus traditional KVM solutions. From there, we explore applications for KVM that go beyond command and control. Plus, we detail the success of Adder's ARDX solution and how it's changing the KVM game.

Watch the SCN Punch List now.

SCN: How long have you been with this company, and what are your responsibilities?

Scott Norder: I joined RGB Spectrum in 2011, so it's been a fulfilling journey of 13 years. I started as the VP of Marketing, progressively took on operations and engineering roles, and have been serving as the COO for the past nine years. My favorite aspect of all these roles is the opportunity to witness ideas evolve from inception to practical use. I have a passion for innovation and making meaningful connections through technology. I also cherish solving customer problems and providing effective solutions, which aligns perfectly with our mission at RGB Spectrum. 

SCN: RGB Spectrum has built its reputation, of course, on its government-based command and control deployments, but what other vertical markets have been installing your video wall solutions?

SN: While we are well-known for our robust command and control solutions in government sectors, RGB Spectrum's video wall systems are versatile and have been successfully implemented across a diverse range of industries. Notably, government agencies have leveraged our technology to enhance their surveillance and operational management, providing a seamless and secure environment for guests and staff. In the enterprise field, our solutions support critical monitoring and real-time information sharing. Additionally, public safety operations use our technology for administrative and security purposes, enhancing safety and operational efficiency. 

[Executive Q&A: Sign of the Times]

SCN: When it comes to control room design, what is an important element that potential customers tend to overlook?

SN: One critical aspect often overlooked in control room design is the comprehensive consideration of workflow and data management. Having observed various setups in public safety, process control, and security, it's clear that many installations do not fully consider the operator’s daily experience. To truly enhance operational effectiveness, it’s crucial to adopt a holistic approach that optimizes workflows, thereby maximizing the efficiency and effectiveness of the personnel operating within these environments. 

SCN: What are the most important features in a wall processor?

SN: The key features of a high-quality wall processor include speed, image fidelity, efficiency, and reliability. These processors must consistently perform well without the need for constant adjustment or maintenance. Synchronicity and clarity of images on large displays are paramount; without the right technology, the effectiveness of a video wall can be severely compromised. Investing in a superior processor and thoughtful design ensures longevity and better return on investment. 

SCN: How is AV-over-IP changing the game for wall processors and multiviewers?

SN: AV-over-IP technology has revolutionized the way video content is managed and distributed. It allows video streams to be repurposed and accessible beyond the physical limits of traditional setups. This means that video can be encoded and shared not just on wall processors but across various locations and even to mobile devices, extending the reach and flexibility of control room capabilities and enhancing situational awareness across multiple platforms. 

SCN: What makes your Zio line of AVoIP products unique in the industry?

SN: Our Zio product line is uniquely designed to support AV-over-IP across diverse environments—not just within a single room or building but across multiple industries and agencies. This flexibility and scalability make Zio an ideal solution for collaborative projects requiring robust, industry-wide integration, offering unprecedented connectivity and interoperability. 

Time to Unpack: 5 Talking Points from InfoComm 2024]

[SCN: What advantages does KVM-over-IP technology offer over traditional KVM solutions?

SN: KVM-over-IP significantly enhances flexibility and efficiency in operational environments. It eliminates the need for operators to be physically near the systems they manage, which clears up workspace and leverages standard IT management tools for enhanced functionality. This integration allows for seamless content distribution across various endpoints within the Zio ecosystem, including video walls and mobile devices. 

SCN: All this IP talk makes me wonder about security—how does RGB Spectrum protect sources and control protocols from potential threats? 

SN: Security is a paramount concern, especially with IP-based solutions. RGB Spectrum protects data and control protocols through robust security measures, including HTTPS and secure control protocols, backed by 128-bit encryption and rotating key algorithms. These measures safeguard against unauthorized access and ensure the integrity of the data transmitted across our networks. 

[Download Today: The Integration Guide to KVM]

SCN: What new initiatives are coming from RGB Spectrum?

SN: One of RGB Spectrum's exciting new initiatives is our "Flyaway Kit." This portable solution provides instant control and video distribution capabilities, which are ideal for on-the-go needs and rapid deployment scenarios. It exemplifies our commitment to innovation and our focus on providing flexible, effective solutions for diverse operational needs. 

SCN: What’s next for command and control?

SN: Advancements heavily influence the future of command and control in artificial intelligence, which will increasingly automate routine tasks and enhance decision-making processes. This AI integration will streamline operations and provide significant benefits to users and system designers, leading to more intuitive and responsive control environments. As these technologies evolve, we continue to integrate them into our solutions to enhance the capabilities and efficiency of command centers across all industries.

Sponsored Content

Since 1981, Jupiter Systems has been at the forefront of command and control, serving customers in transportation, military, security, traffic, and more. AV Network recently caught up with Craig Stumbaugh, Jupiter’s acting global vice president of Sales, at InfoComm to discuss product offerings, cybersecurity, and a reputation of reliability.

Watch the full video interview below.

While Jupiter’s 21:9 5K displays, direct-view LEDs, and collaboration software featured prominently in this year’s booth, a particularly exciting new addition to their video processor lineup took center stage.

“This year we're debuting our new Catalyst Element video wall processor, augmenting our existing product portfolio by offering more capability in a smaller package,” Stumbaugh said. “It's a single-rack unit processor that comes with our Canvas collaboration software, and it also has the ability to drive content on up to 32 HD displays from applications, streams, direct connect sources, webpages, et cetera.”

Another new development involves JITC certification, which places Jupiter products on a short list of those vetted specifically for military and government applications.

“JITC is going to take Jupiter into the future in cybersecurity applications, both on-prem and virtually,” Stumbaugh said. “Our PixelNet product, which was JITC certified, will expand our penetration into those markets and allow us to have more and larger deployments that might come in contact with multiple classifications and networks.”

And just generally, Stumbaugh concluded, there are some pretty significant advantages to being the oldest manufacturer of video wall processors in the Pro AV market.

“What just sets us apart is that we're developing solutions from the rack of equipment all the way to the display, so we're able to control that entire environment from end to end,” he said. “What that does is it guarantees a solution, the performance of that solution, and how that solution is deployed, not only today, but in the future because we can anticipate customer needs.”

Jupiter is the world leader in video wall processors for over 40 years and continues to drive technological innovation with its industry-leading 21:9 ultra-wide LCD and MicroLED display solutions.

In modern command and control environments, where staff are tasked with monitoring and managing increasing numbers of sources and systems, optimized visualization and efficient communication are critical contributors to real-time decision making. With the right technology and solutions, organizations can address these requirements effectively, realizing valuable efficiencies that translate to greater productivity, more effective collaboration, and enhanced responsiveness.

[Download Today: The Integration Guide to KVM]

AV-over-IP technology has emerged as a principal enabler of efficiency in command and control because it allows organizations to extend, distribute, and control ultra-high-resolution video and audio over IP to a virtually unlimited number of screens across their existing local area networks (LANs). At the same time, robust IP-based KVM (keyboard, video, mouse) systems enable staff to access remote systems—from one to more than a dozen—with flexibility.

With just one keyboard, mouse, and monitor setup, individual users can access multiple systems simultaneously and switch instantly between them. Switching between systems occurs in the background, without manual switching commands or the technical know-how they require, so users can stay focused on their work.

Simplifying management of both IT-based and traditional AV systems, KVM-over-IP systems make it easier for organizations to scale up connectivity and connect to new sources as needed. With virtually every new system and source connecting over IP, organizations can quickly extend their remote access and monitoring capabilities. Because the IP network supporting signal extension is built for reliability and security, administrators and users enjoy minimal downtime, as well as confidence that data transferred over the KVM network is protected from unauthorized access.

[How to Collaborate on Collaboration]

When collaboration among control room operators is a must, organizations can realize greater efficiency by facilitating fast, easy sharing of important systems on a common display. If a single team member can instantly share a problematic source with the larger group, the full team can work together more effectively to identify and resolve any issues. Real-time sharing and review of information on a shared video wall can be essential to timely group coordination and response.

When the KVM system supports this capability, delivering the appropriate signal directly to a video wall without the need for additional encoders or decoders, the organization can enable more rapid team problem-solving without incurring added costs, adding complexity, or increasing administrative requirements. Initial integration of the system remains straightforward, as do day-to-day operation and maintenance.

While KVM-enabled touchscreen and keyboard/mouse-based control significantly reduces desktop clutter, making for a more comfortable workspace, the freedom to arrange various systems—physical, virtual, and cloud-based—as individual windows across multiple monitors allows for customization according to each user’s preferences. When the KVM system offers this capability, users can consolidate and monitor numerous systems as if on a personalized video wall. This model eliminates the physical strain of turning to face different displays while supporting greater responsiveness. Operators can more rapidly assess information and take necessary action.

Because organizations often can deploy KVM-over-IP technology on the same IT network that supports their data payloads, they can take advantage of IP-based signal switching and extension without significantly increasing the time and money they spend on infrastructure and network management. Establishing this control room connectivity infrastructure, organizations can enable convenient remote access, support 4K over IP, and leverage high-end display solutions to bring greater efficiency to critical operations.

[What You Might Not Have Known About Black Box]

With the right KVM-over-IP technologies, organizations can introduce game-changing efficiencies across their control room operations. From flexible, reliable access to remote systems to collaborative review of a key source on a shared video wall, the benefits of modern IP-based signal distribution and visualization combine to support more productive teams and individuals. This connectivity infrastructure delivers the tools and capabilities they need to monitor critical processes more responsively and collaborate with team members in supporting smooth operations.

SCN: How long have you been with this company, and what are your responsibilities?

Mark Bohs: I joined the Datapath team in the spring of 2016. My role is to lead the company’s sales teams who operate throughout North and South America. In the past 7.5 years, Datapath’s success has seen our team grow to representatives covering every state as well as Canada and LATAM.

SCN: Let’s talk a little history. Datapath celebrated its 40th anniversary in 2022. How has the company’s focus changed over the years?

MB: I guess the key focus remains—since 1982, Datapath’s business has always been about pixels. From the company’s earliest graphics cards for CAD systems in the 1980s, it has focused on how to bring information onto screens to benefit its users, operators, and audience. Video processing has, of course, changed enormously in four decades. Today, we are proud to be one of the most experienced manufacturers of video processing hardware and software in the world, with products seen everywhere from top-level government installations to sportsbooks, airports, universities, and energy sector projects.

[Executive Q&A: Core Connectivity]

SCN: What are the short and long-term goals for your company?

MB: As the director of sales, my initial answer to both questions would be: to sell more! But joking aside and more specifically, we have invested considerable effort in developing our Aetria system for control rooms, and we are seeing a very positive response from the market, with installations now underway across the American continent. Datapath’s R&D team will ensure Aetria continues to develop to market requirements to ensure it is future proof to whatever demands come further down the line. 

SCN: Aetria is a different kind of product for Datapath. What makes it unique within your product line?

MB: Yes, it has been the prime focus for our R&D team for some considerable time, and it’s wonderful to be able to bring it to market and see the response from our customers. Aetria has "anything, anywhere" functionality that nobody else can match, along with Datapath’s proven expertise—and it is this which is seeing customers select Aetria for installations all over the world. With Aetria, customers are getting Datapath hardware with software designed and built by our own teams, working with our own cards and our own processors. If there was one downside, it is that Aetria tends to be used in projects that, mostly, we are not allowed to talk about! 

SCN: How are command and control needs different from other Pro AV installations?

MB: Reliability, reliability, and reliability. When dealing with mission-critical installations, it is of prime importance that nothing is left to chance. From the very beginning—from the basic network infrastructure of the building—it is essential that every component is proven and trusted. Obviously, there is no manufacturer who produces all elements of a control room installation, so it is essential that the room design, furniture, displays, end user terminals, network, video processing and management, and so on all work in 100% reliable harmony. Having failsafe switchover capability is also an essential requirement, more so than any other installation.

[You’re in Control Anywhere]

Above and beyond that, always work with teams that offer total support. Every element of a control room is important, and working with support teams who can immediately respond and solve issues, from our clients’ experience, is a much-valued commodity. 

SCN: Datapath is known for its video wall controllers, so I’m sure you’ve seen your share of displays. What features should customers be looking for in a video wall, especially if it’s going to be used to display multiple sources?

MB: I recall getting excited when bezels became ultra-thin, but the LED displays of today bring a whole new level of what is possible when displaying a number of sources. High-resolution, zero-border LED displays with ever-reducing pixel pitch, coupled with intuitive hardware and software, mean that operators can easily "build" their own video wall content to their exact requirements—and swap sources and layouts at the touch of a button. Add the ability to create and store templates for specific users/tasks and you get a whole other level of convenience and flexibility. 

SCN: What is so special about the new VSN V3 video wall controller you demonstrated at InfoComm?

MB: We’re very proud of it. Our VSN processors have always been the flagship of our portfolio, but this third generation raises the bar. Quite simply, it’s the most powerful video processor we’ve ever made. As well as having the power of 12th generation (Alder Lake) Intel Core i9 processors, memory options are now available up to 64G. USB 3.0 is also now included to support high transfer speeds and connectivity to the latest devices. We’ve also focused on other ways to make the VSN V3 more efficient in situ—the chassis has been redesigned, optimizing airflow to improve heat management and reduce noise, plus a new platinum-rated redundant power supply. The new chassis also includes hot-swappable fans, enabling uninterrupted 24/7 use and maintenance in the most critical installations. 

SCN: Of course, Datapath does more than command and control—what are some of the more creative ways your products are being used for retail digital signage or other applications?

MB: It’s hard to know where to start, as we’ve seen Datapath being used in so many stunning projects just this year alone. The recent LED Halo at the Houston Astros is certainly worth a mention. This project saw us working with the fantastic team at Watchfire to help create a superb spectacle at the Astros’ Stadium Store. Having a large, double-sided, LED Halo displaying seamless content was a project that all stakeholders can take pride in.

[SCN Exclusive: Datapath Doubles Down on Service]

But Datapath is now involved in most markets, from the increasing demand for sportsbook signage to corporate and leisure. Anywhere where you see multi-content displays, it's possible there’ll be at least a Datapath Fx4 driving the pixel management. 

SCN: What’s next for the Pro AV industry?

MB: Mostly, more of the same. We are still seeing demand from the pandemic backlog and (other manufacturer) supply issues, but there is certainly now a sway toward networked installations, with LED now the display of choice in a majority of projects. AI and automated control will come into play more and more, but I am not so bold as to predict where and how that will take us. For Datapath, it’s all positive, and we look forward to the next 40 years.

Cybersecurity has never been more important. Increasingly, organizations are coming under attack from new and much more sophisticated methods, making it imperative that information streams be rigorously monitored. For this reason, command and control centers have become vital security hubs in many applications—airport and transit security, computer and data security, event and facility security, and more. However, despite advances in technology, there are significant challenges in command center environments that impede the monitoring and decision-making process.

[Viewpoint: Welcome to the AV Renaissance]

First, it’s imperative to highlight how essential the operators or users are to the command center environment. To optimize decisions, they must be equipped with the right tools and comfortable in their use. At the heart of effective design is the mission to improve productivity via workstation and video wall tools, so operators can quickly diagnose, react, and resolve abnormal situations in a timely manner, whether in prevention mode or crisis management mode.

It’s not uncommon for command center operators to need to monitor and access multiple information streams to make accurate mission-critical decisions. While having many more sources of information and data than ever before is beneficial, it does pose the unique challenge in the ability to manage and visualize content quickly and efficiently. 

When New Meets Legacy

Operators are flooded with data from disparate sources and networks as well as IP-based streams. Fundamental and frequent changes in operating systems like Windows are innovative but massively disruptive. In addition, users may already be working with a video management system (VMS) like Genetec or Milestone, which presents the issue of managing different software applications.

Adding to the challenge is the need to visualize the right information at the right time and at the right location on the screen. Often, the large amount of information to be managed requires more and more monitors. Essential systems are permanently connected to designated screens and operated directly from there—but other screens are often assigned additional information and used only when necessary.

[AVoIP Distribution, KVM Management Transform Sports Stadium Into Command Center]

All essential information must be visualized on the large main screen. Of course, it would be most desirable that only the most critical information be displayed—and only displayed during the active work phase (query, decision, alerts, support, resolution). The biggest challenge of all is managing all the data coming from different systems efficiently while ensuring users see what they need to see when they need to see it without compromising the data.

It’s no question that technology brings with it many benefits, but it also means that employees are charged with constantly learning new technology and how it integrates with legacy equipment. In addition, security operation centers (SOCs) typically utilize a software-based VMS to manage the security infrastructure. The VMS is the primary tool, and although optimized for desktop work at the operator station, it is not designed to manage content on video walls, which is where operators need to share information with others. The video wall is also used to show general information valuable to all operators that is not part of the VMS, such as social media feeds, weather information, cable TV, and maps.

Further, the video wall is typically managed through a separate software application. This requires switching between the VMS and the video wall management system, which is not only cumbersome and time consuming, but also impacts operations and response time.

To stay on top of trends and develop streamlined workflows that improve decision making, organizations should seek out an interoperable platform that can handle both old and new technology—and be prepared for upcoming new technology with an open architecture. In addition, the platform should address any interoperability issues, providing centralized management and VMS integration.

Automation and Unattended Monitoring

Organizations run more smoothly when operators and stakeholders can easily share content between workstations, between operators and the video wall, and between the video wall/operator workstations and other screens in the building. Command center design should rely on an ecosystem that harmoniously brings together all sources and technology in one platform, and allows all displays in the entire organization to share content between them (preferably with drag-and-drop operation). With ease of use, facilities can decrease staff turnover and make training faster and easier.

[Is Your Office a Magnet for Employees?]

Delivering a simple, straightforward operational experience also demands a new way to process the increasing amount of data. With so much information to process, it is impossible for the human eye to catch it all. That’s where automation comes in. There are two ways to increase productivity through visualization automation: unattended monitoring and customized automation.

Some form of automation is already built into most monitoring software systems. However, the best video wall management solution will boast automation features capable of triggering events based on a combination of signals from different systems that are not directly related.

Let’s take a traffic monitoring center, for example. An alarm might be triggered by a failed traffic light from a traffic light synchronization system. At the same time, a VMS detects a stalled vehicle in the area. Imagine a system that can process such a combination of events to trigger a more critical response than each of these individually. It would greatly increase productivity. This can be done with color detection software that detects a change of color on a screen or video wall from a combination of color changes coming from multiple applications at once.

Customized automation provides an easy way to program repetitive tasks, such as opening a layout on a specific video wall or switching the audio signal to a specific channel, or even readjusting the video wall layouts and room lighting to work shift changes. From a control panel, such commands can be programmed to be done at a touch of button. This delivers the benefit of giving operators the freedom to change layouts and control devices with a simple touch, improving response times in urgent situations.

[VuWall, SkySoft-ATM Partner to Enhance Control Room Operations]

Visualization and video wall technology gives stakeholders critical information on a single display surface, be it from single or multiple sources. This common operational picture is at the heart of a timely and comprehensive response. Simplifying workflows in control centers with a single platform to control and manage all devices offers simplicity, flexibility, interoperability, and scalability to AV deployments.

Control rooms are the operational heart of an enterprise, whether in the broadcast, public safety, industrial, or defense industry. And critical to these environments is optimal 24/7 functionality and efficiency. Planners will want to improve safety, increase uptime, reduce maintenance costs and enhance the operator experience and workflow within any upgrade or new control room build—allowing for improved situational awareness and decision making as well as greater collaboration.

A key part to the planner's goals involves the challenge of enabling operators with the use of new technologies, tools, information, and solutions in the most user-friendly way possible. Today, control room design and infrastructure must accommodate a greater amount of data, AV sources, and streams, as well as new media formats that require higher bandwidth and storage and varied types of networks, interfaces and devices for handling all of this information. 

As many control rooms are undertaking an ongoing digital transition with their signal switching and extension systems, other control rooms are in the midst of moving from analog AV infrastructure to IP-based control room infrastructure and possibly the use of virtualization to reduce equipment costs and overall control room complexity. No matter what the case, resilience, plug-and-play interoperability, future-proof scalability, and ease of use are top priorities for the installed control room solution. 

[Road to ISE 22: Black Box]

When deploying new control room infrastructure, integrators and planners want to ensure that their results will address the immediate requirements of a mission-critical AV, communications, and control facility— and that it can grow and evolve economically to continue meeting those needs. Key solution considerations include making the control room future-proof, employing or keeping the door open to virtualization and cloud technology, ensuring high reliability and continuous uptime, establishing and maintaining high video quality, and addressing current and future network and bandwidth requirements.

In future-proofing the control room infrastructure, an enterprise allows for a smooth, incremental growth leveraging new techniques and technologies—and their benefits. Robust KVM solutions can offer valuable plug-and play interoperability, simplifying expansion and upgrades as well as paving the way for HD and 4K video transmission, and allowing for the use of a dedicated network or standard IP network infrastructure or both. 

[NAB 2022: Black Box to Showcase KVM-Over-IP Solutions]

By supporting legacy networks and IP infrastructure, today's sophisticated KVM systems allow for the migration to IP systems and infrastructure at a comfortable pace. With IP connectivity established, the control room enables unlimited scalability with respect to endpoints, including virtual machines.

Amid a challenging 18 months, the control room market is one that has managed to repel any significant damage from the COVID-19 pandemic. With data management now a key requirement for large organizations, as well as the traditional emergency services and government roles, control room technology is now more in demand than ever before.

Here, Systems Contractor News speaks to Matthew Tibbitt, product manager at Datapath, a company that has been bringing innovative control room solutions to the market for nearly 40 years.

SCN: Let’s begin with the basics: How, where, and why is AV being used in control rooms? Is there a particular area where control rooms are breaking new ground in their use of AV?

Matthew Tibbitt: AV is the critical information system that allows control room operators in charge of infrastructure, environments, and networks to monitor, manage, and maintain the core functionality of the businesses they are involved in.

Distributing the visual data from outputs of key systems physically located elsewhere directly to the operator allows the efficient, effective review of the data. The immediacy of the data means that the operator always has the latest view of their operational environment. Content is now expected to be generated and viewed in high-resolution 4K; equipment suppliers need to take these bandwidth requirements into account when planning their control room environments.

[ Taking Command of Control Room Displays ]

The innovation that AV has to bring to this space is in the distribution and display, both locally at the operator workstation and to various monitors around facilities of the visual data. AV needs to ensure that the content is routed in the shortest amount of time to those who need it, making it available at the press of a button.

It could be argued that it is in control rooms that AV is playing its most important role. From a technology perspective, what goes on behind the scenes of the control room? What are the key AV attributes and technologies that support and deliver control room operations?

Modern control room designs are now primarily concerned with the AV over IP distribution technologies. 10G networking is now requested and required more than ever to meet the needs of the amount of data required at the operator stations. A distributed solution of disparate content sources all being brought into networked environment also requires technology that can keep track of all of the endpoints, and centralize them within an interface that allows operator access to any and all appropriate sources, layout files, templates, etc.

[ Moving Forward with the Adoption of AV over IP ] 

Obviously, there is a fair degree of complexity to the integration process. Can you talk us through what happens to this data on its journey from its source to the eyes and ears of the operators?

Once the control room network is installed, the delivery of data and the control of the sources should be invisible to the operators. The system should be seamless and easy for them to use. Of course, it takes a lot of planning to get to “seamless.”

The content generated by the sources—whether they be cameras, computers running SCADA, or a PC that’s capable of monitoring equipment—all get ingested into the system. In 10G networks, the AV, which is often delivered via HDMI, is received into 10G receivers. These can then packetize the data for sending over the network to receivers. The quality of the transmitters and receivers will determine how much latency gets added into the system, but customers should be aiming for a latency of no more than a few lines of delay between source and screen.

Network considerations should not be taken lightly, either. It is possible to deploy a fully functioning AV over IP system that is completely distinct and secured away from other networks. However, control room designers and administrators need to consider whether operators will need to access external websites, access corporate e-mail, etc., and if they do, they need to be able to address the relevant networks accordingly.

[ Datapath Launches Fully Integrated Control Room Platform ] 

From an end user’s standpoint, what are control room owners’ main requirements from their AV technology? What key issues and challenges do they face, and how do they address them?

On the whole, it is the ability to deploy a system that gives each and every operator the content that they need and the ability to control that content effectively. The system must be robust, offering redundancy where appropriate. Also high on the list of priorities, the system must be easy to manage, monitor and configure.

The three key components for an effective control room are ease of use, reliability, and security. Here at Datapath, we’ve got a lot of experience providing systems to governments and organizations around the world. Technology never stops and, as you’ll see at our InfoComm 21 booth in Florida, neither do we.

More About Control Rooms

Datapath Video Wall Powers Operations at Electric Cooperative • Alabama-based Pea River Electric Cooperative is using advanced audiovisual tools for critical monitoring in its headquarters in Ozark, AL.

Decentralizing Command and Control • An organization’s mission-critical personnel gather in command and control centers to access the real-time data they need to manage situations ranging from normal day-to-day operations to emergencies. But when people must remain distanced from each other because of pandemic precautions, forcing many to work remotely, how can command and control stay relevant?

Taking Command of Control Room Displays • In a command and control room environment, flexibility—and the immediacy of it—is nothing short of essential.

tvONE’s ONErack universal powered mounting system was recently installed at America’s United Launch Alliance sites, which provide rocket launch services for NASA spacecraft.

One of the most recent high-profile take-offs was NASA’s Perseverance mission to Mars on United Launch Alliance’s Atlas V rocket. This event attracted international attention, especially as the Perseverance rover landed safely on the Red Planet in February this year to hunt for microbial life.

[tvONE Updates CORIOmaster2 Video Processor]

At Perseverance’s launch in July 2020, United Launch Alliance’s two sites at Cape Canaveral Space Force Station in Florida and California's Vandenberg Space Force Base had more than 30 of tvONE’s ONErack units installed and in play. Indeed, all of ULA’s recent launches for NASA have used ONErack as part of its intricate, demanding and future-looking technology systems and will continue to do so.

“At the launch site, ULA has a large number of cameras—about 60—to monitor every angle before, during and after the rocket blasts off,” said Mark Armon, tvONE’s global product manager. “This results in a lot of data and power consumption—as each feed is a circuit—which is when ONErack comes into play in the ULA control rooms. ONErack is unique in the marketplace as it enables users to mount randomly sized, externally powered devices from any manufacturer into slide-in modules that can be installed quickly and cleanly and serviced easily. This means that if anything goes wrong with one device, that chassis can be removed in isolation and fixed.

“All mounted devices can also be efficiently cooled by ONErack directly, which is very useful when you’re employing a large amount of technology for something like a rocket launch.”

Because ONErack allows third-party devices to be simply installed within its chassis, ULA is free to combine a host of technology inside it, powered and cooled as required.

“ONErack tremendously helps us organize our rack full of IP camera components,” says Mark Tillman of the United Launch Alliance. “These components were originally installed at each camera location out in the hot and humid environment. Using a different design concept, the tvONE chassis allowed us to move all the equipment into air-conditioned communications rooms. With the sliding trays, we also have easy access to each of our cameras’ components. If I used rack shelves, it would not only take up more space, but we would not have been able to have the components as densely packaged. We are using this model for many of our systems, and I’m about to order a few more tvONE chassis.”

The ULA team opted for the 6RU version of ONErack, which can hold up to 16 modules with up to two voltage selectors each. When using the ONErack power supply, each voltage selector can provide selectable power at 5V, 7.5V, 9V, 12V, 13.5V, 18V, and 24V up to 35 watts.

Haivision Systems Inc. has announced a definitive agreement to acquire CineMassive Displays, LLC. With the addition of the CineMassive technology, Haivision will combine low-latency live video with real-time secure data sources and communication elements to provide customers with a single-vendor solution for situational awareness.

[The Technology Manager's Guide to Command and Control]

CineMassive, based in Atlanta, GA, has 62 employees and had approximate revenues of US$20 million (approximately C$25 million) in 2020. It develops mission-critical visual collaboration technology including CineNet, a solution that aggregates content from multiple real-time sources for display and interaction within control room operations centers. It also enables secure sharing for situational response across multi-site organizations and with remote collaborators. CineMassive has a large installed base including Akamai, McKesson, Cox Communications, CBS, Stanford University, many US police/emergency response centers, and tactical operations centers across every branch of the US Armed Forces.

“Cybersecurity, network, and physical threats are today’s reality that governments and large enterprises are now addressing with global multi-disciplinary teams,” said Mirko Wicha, Haivision president and CEO. “With the combination of Haivision and CineMassive technologies, customers can create a secure, global common operating picture from a single vendor leveraging both cloud connectivity and intelligent edge capabilities.”

Bringing together real-time secure video networking and data visualization creates a unique offering in the market to assist with the challenge of immediate and coordinated response to complex situations. Haivision will offer end-to-end solutions tailored for mission-critical collaboration in global security operations centers, joint and tactical operations centers, public safety operations centers, and control rooms. 

“We have worked with Haivision for over 10 years and our companies share many common themes,” said David Minnix, co-founder and CEO of CineMassive. “Our approach to real-time performance, security, and IT compliance in solving mission-critical challenges of the highest order is echoed by Haivision and reflected in the longstanding relationships that we both have with our customers.”

“Haivision and CineMassive are very complementary in the government and defense markets,’’ said Brian Henry, Haivision’s senior vice president of global sales. “Fortune 500 enterprises, public safety, and emergency response teams are looking toward proven defense-style approaches to situational response, and toward companies like Haivision and CineMassive, which are built upon years of engagement, reputation, and trust in the most challenging markets.”

Key Transaction Highlights:

Haivision is acquiring CineMassive to bring together real-time video network technology and mission-critical visual collaboration solutions to better serve and expand its customer base. This acquisition will allow Haivision to:

• Increase its respective footprints within defense, government, and enterprise customers. Haivision and CineMassive already share accounts in these segments with integrated solutions.
• Expand into new markets by extending CineMassive’s footprint globally and increasing Haivision’s reach to state, local, and public security.
• Differentiate through strengths in IT compliance, security, industry standards, and government certifications.
• Extend its leadership in secure live video networks by including real-time data visualization in support of mission-critical decision making. 
• The CineMassive Atlanta operations will become the Company’s showcase visualization collaboration center with all employees and management remaining post transaction.

Transaction Details:

The definitive purchase agreement provides that Haivision will indirectly acquire, through a wholly owned subsidiary, 100 percent of the membership interests of CineMassive on a cash-free and debt-free basis for a total purchase price of US$30 million, subject to customary adjustments, of which US$15 million is payable by the issuance of 2,145,326 common shares of Haivision and US$15 million is payable in cash. The cash component of the transaction will be financed with Haivision’s cash on hand. The shares issued under the transaction will be subject to a four month hold period from the closing date under applicable Canadian securities laws. The closing is contingent upon the receipt of certain approvals, including that of the Toronto Stock Exchange, and satisfaction or waiver of all closing conditions, which are expected to be received within 30 days. The acquisition is expected to be immediately accretive.

One of the quickest ways to engage attention and create impact is to build an immersive experience with video wall technology. Today there are thousands of large display walls deployed around the world. Display technology is used in almost every segment of life, from homes, corporate, retail, and the food service industry to public safety, power generation, government, and military environments. 

As technology has evolved with laser and direct view LED systems, content engagement is even more impactful because, for example, we can replicate more accurate color rendering. The mullions of video walls are now almost invisible, and curated dynamic syncopated images interwoven with the immediate surroundings can make for wildly rich experiences.

[The Integration Guide to Video Walls]

The same display technology that creates these immersive environments also supports operations environments, transmission centers, and military missions. However, this data-rich display environment can develop into a sensory overload when it transitions to the workspace. Analysts have a different ergonomic environment: they are trying to react to information from displays that are located only a foot or two from their immediate line of vision and from large-array display walls in the command center.

The user space has gone from dual-display 20-inch screens at the console locations to workspaces with dual stacked 38-inch ultra-widescreen units to workspaces with 16- to 20-inch screens. Also common are 43- or 50-inch screens at workstations that display a single image or a small video wall of content. 

Sitting at a workstation, sometimes you cannot see past the local screens, especially when sit/stand workspaces are deployed. Therefore, the new challenge that needs to be addressed is the placement of content on the display walls; content must be viewable in the room by the team members who need to see it. That imperative brings us back to the user workspaces: if you cannot see the content on the wall, you will invariably add more monitors to your own workspace, thereby creating your own graphically overpopulated environment.

Operators will spend eight to 12 hours a day working and looking at their monitors, and making key decisions based on multiple data sets and graphics. It’s critical to focus on ergonomics and sight lines in this environment to ensure the operator’s success. If not designed properly, the workspace could lead to employee discomfort in the form of neck pain, muscle fatigue, eye strain, and perhaps most importantly, reduced production. Poor ergonomics and the wrong display type are exactly what a lot of the work force is experiencing at home now during the COVID-19 pandemic.

We are striving to create positive work experiences at the workstations, and the answer isn’t 12 monitors at all different angles with different levels of brightness and contrast, color balance, and resolutions. One way to address disparities between monitors is by using fewer but larger ones in a workspace. We often use ultra-wide screens ranging from 28 to 38 inches up to a 49-inch unit, which is equivalent to dual 27-inch QHD (2560 x 1440 pixels). The format helps enforce correct sight lines and allows the workflow needed for individual stations.

Another way to solve visual ergonomics challenges is by examining content and workflow at the workstation. Technology exists to create flexible pixel spaces on the workstation irrespective of the monitor setup. That allows the user to leverage peripheral vision for dashboarding, and place active working content in the middle of the pixel space, with flexibility depending on the events of the moment.

The Takeaway: A properly designed operation or control center starts at the analyst workstation and flows throughout the room to the large video wall.

Click here to read more stories from the May 2021 issue of SCN.

Command and control center personnel haven’t had an easy time of it during the pandemic year, and efforts to mitigate virus transmission—the very threat they are attempting to manage—have made their job even more difficult. The threat strikes at the core of their purpose. 

An organization’s mission-critical personnel gather in command and control centers to access to the real-time data they need to monitor and control situations ranging from normal day-to-day operations to emergencies. But when people must remain distanced from each other because of pandemic precautions, forcing many to work remotely, how can command and control stay relevant?

Command and control centers have been busier than ever during the pandemic, according to Heather Conover, director of global business development at Constant Technologies. In addition to applications including managing corporate logistics, running E-911 services, and monitoring statuses for utilities, some are now overseeing COVID-19 monitoring, tracking vaccine shipments and organizing food deliveries to homes.

“Like any industry, command and control has had to pivot throughout the COVID-19 pandemic,” said Conover. “If anything, these centers have become even more crucial during the pandemic, as everything from public safety to increased cybersecurity risks have been pushed to the forefront. Ultimately these rooms deal with risk management, and the COVID-19 pandemic has been the largest-scale risk management response in recent history.”

While the need for command and control is settled science, the pandemic response has challenged how these centers operate. Social distancing protocols reduced the number of people who could work in these centers simultaneously—in some cases, down to 10 percent of their usual capacity, said John Hickey, senior director of R&D and KVM systems at Black Box—causing organizations to pivot quickly to allow staff to work remotely. This trend of de-densification is accomplished in 24/7 centers by rotating personnel between the office and home. COVID-related health safeguards include constructing acrylic partitions between workstations and having operators wear masks. 

Meanwhile, security measures governing the inflow and outflow of information from command and control rooms are following an opposite trend; the risk of cyberthreats increases as the number of locations increases.

“Working from a home site added the need for extra layers of security, as typically the home was not defined as part of the security infrastructure for the control room,” said Hickey. “VPNs and other technologies were added to allow secure access to the normal site, allowing an operator to work securely from home.”

[3 Ways to Increase Productivity in the Control Room]

Naturally, AV over IP technology is playing a big role in this transition by facilitating remote sharing, so a person working from home or a satellite campus sees the same information as an operator at the command and control center.

“We’re seeing multiple-site setups where people are working from home or at another location, but everything from that central command and control location is shared among everyone,” said Mark Bohs, director of sales for the Americas at Datapath. “With the proliferation of AV over IP technology, we’re seeing more data requirements for the command and control centers, and this allows us to push content to other places outside of the command and control center.”

KVM technology solutions are helping solve related issues of remote access. For example, adding a KVM switch to the control room can eliminate the need for multiple keyboards and peripherals by allowing a single keyboard and mouse to control all the computers.

“With high-performance KVM over IP systems, the computers can be hundreds or thousands of miles away,” said Hickey. “The user simply selects the target computer from an on-screen menu, which may have hundreds of different targets. Over the last few years, KVM systems were enhanced to allow these to be virtual machines as well as physical machines. The key trend has been to move these systems—KVM and AV included—to operate over IP networks.”

[The Integration Guide to AVoIP]

Ongoing AV/IT convergence is the backbone that enables it all, bringing the benefit of real-time collaboration with other operators in the room and with other locations, Conover noted. “While not completely new to the market, technologies like streaming and videoconferencing are seeing growth in the command and control environment, particularly after this last year,” she said. “The real trend that we are looking at is not necessarily exciting new technology so much as ensuring that the fundamental platforms used in these mission-critical systems are deployed with the highest levels of security and functionality.”

The pandemic-related disruption of work practices and control room build-outs and retrofits over the last year gives AV integrators an opportunity to enter or strengthen their presence in the command and control room market, Hickey said.

“There will be an increasing move to high-performance KVM over IP and AV over IP solutions, with traditional matrix systems moving into the legacy category,” Hickey predicted. “AV integrators with good IP networking skills will be able to find new ways to design and scale systems for customers. The addition of remote working adds the need for enhanced, secure remote access and data control design to keep data secure.”

Bohs added that the overall market has held up well during the COVID-19 pandemic, and integrators who were perhaps more focused on traditional digital signage before the pandemic are seeing the opportunities with command and control.

[The Integration Guide to AV in a Post-COVID-19 World]

“A lot of the key components that they’re used to—hanging screens, running cables, putting together video walls—a lot of that still applies to command and control; it just brings some other disciplines into the mix,” said Bohs. “Most of the command and control room environments today need to be dynamic and they have to be able to change. There’s lot of collaboration going on, too. A lot of that [uses] skills they’re already using.”

Still, integrators who want to move into the market have other factors to consider. Downtime isn’t an option in command and control, said Conover, and integrations require highly specific expertise. It’s a space where literal life and death decisions are made every day, and it takes skill and a thorough understanding of available and emerging (but proven) technologies to successfully serve the market.

“The last year has really highlighted the importance of remote collaboration and the need to share rapidly changing data with key decision makers,” said Conover, “[but] it’s added another layer of complexity to an environment that’s already known for challenging and demanding requirements. The solutions needed for a command and control center are beyond the capabilities of do-it-yourself. The challenges of the last year have, if anything, made the need to have a highly functioning command center more important—and partnerships with skilled integrators are needed to make that happen.

“COVID-19 put reaction time and efficiency to the test,” Conover added. “Moving forward, it is clear that organizations with highly functional command and control rooms are best positioned to deal with the unexpected.” 

Click here to read more stories from the May 2021 issue of SCN.

Control rooms act like the central nervous system of a facilities. It’s where critical decisions, using complex systems, are made every day. In order to optimize those decisions, operators must be comfortable in their work environment and be equipped with the right tools. This article highlights three key elements to consider in the design of a control room in order to improve operator productivity. 

Related: The Technology Manager's Guide to Command and Control

How does increased productivity translate into a control room environment? It can be defined as the operator’s ability to quickly diagnose, react, and resolve abnormal situations in a timely manner. It’s the operators’ ability to detect a problem before a critical point is reached. There are two principal operation modes in a 24/7 control room environment:

Anticipation and Prevention: In control rooms, operators spend most of their time anticipating and preventing critical events from happening. Processes are frequently re-evaluated and adjusted accordingly. To increase productivity in this mode, operators need to stay alert at all times and equipped with the right tools to easily adjust their processes.

Crisis Management: When critical events occur, operators become the frontline of the situation and are expected to properly manage and respond to those high-pressure situations. At this stage, their productivity relies on their ability to quickly respond and react in a timely manner.

Here are the 3 Key Considerations that are essential to increasing control room productivity:

1. Ergonomic Control Room Consoles

Control room operators have highly demanding roles monitoring, controlling, and making daily decisions about complex systems. Considering that most control rooms operate 24/7, 365 days per year, custom-built and ergonomic control room consoles are required to reduce distractions and minimize the risk of human error.

Make Them Stand for Themselves

Operators are often subject to higher stress, fatigue, and anxiety. This is why ergonomic consoles are designed with height-adjustable surfaces to allow operators to stand up, stretch, and adjust their work area as they feel. The memory presets on the sit/stand controller also allow for a faster transition during shift changes as they can be preprogrammed to different heights. Another advantage of height-adjustable workstations is their versatility. For instance, people that are shorter, taller, or with disabilities will have access to the same level of comfort at work. Recognizing the importance of human factors and the need to improve the well-being of operators will help improve response times during critical events.

Give Them Space

Having a clutter-free work environment is a determinant factor to ensure that operators are focused on their job. No phones, no gadgets, no sheets of paper, or other unnecessary objects on the work surface allow for a distraction-free environment. Additionally, dual surface consoles offer the greatest flexibility for users as the primary surface serves as the main workspace, and the secondary surface serves as the support for the monitors. The result is more space to work on. Dual-surface consoles also offer a more comfortable work environment as users can set the position on the primary work surface to comfortably place their forearms, and set the second surface to have a comfortable line of sight to look at the monitors. Additionally, providing operators with storage space to keep their personal belongings and accessories will not only make their workstation more clutter-free, but it will also make the operator feel as they “own” a part of the console. 

Make Them Feel Warm

The majority of the complaints in a workspace are related to the ambient temperature and can greatly affect the performance of operators. The reality is that we all respond differently to the temperature in a work environment. As external temperatures fluctuate, our internal body heat will also naturally react and adjust. Most often, the temperature in a facility is centrally controlled and cannot be regulated by operators individually. The personal environment system is a user-friendly touch display that allows operators to set their preferred temperature and lighting directly on their console. With the single touch of a button, operators can choose cool air or a steady flow of heat distributed either above or below the work surface.

Bridge the Gap

Another important aspect to consider when designing the control room floor layout is the way in which consoles are arranged within the space. It is important to take into account both tangible and intangible factors to maximize the workflow of the people in the room. Tangible factors include elements like the furniture dimensions, cable management, and monitor sizes. On the other hand, intangible elements include things like noise, lighting, colors, and the overall atmosphere of the room. Consoles should be positioned to encourage team collaboration, and when applicable, have a clear line of sight to the video wall.

2. Centralized Visualization and Video Wall Management

Envision a scenario where a fully integrated control room facility has synchronized all of its systems in one location to unify efforts during a disaster or major event. The ability for an operator to control any content on the video wall, such as security cameras, media feeds, and geo-mapping location data, is critical to help promote a safer and more accurate response in the field. A centralized, integrated, and interoperable video wall control system enhances the efficiency of teams to work independently and collaboratively with increased visibility on other stakeholders.

A Single Central Platform

Traditionally, the video wall was used as a static display. In the modern control room, the video wall is a dynamic working tool. Operators expect to manage the video wall with the same user experience as they manage their desktops. It must feel like an extension of their desktops. For that, it’s important for solution providers to alleviate the complexity of the technology from the operators so they can focus on their mission in order to increase responsiveness and critical decision-making.

The least number of tools required to configure, manage, and control all visual content in a control room, the better. Ideally, operators only want to learn one user interface for all of their visualization needs, whether to control their desktop or the video wall. Of course, such an interface must:

Be simple and intuitive. It’s important to reduce operator training and allow him to easily configure and operate all his visualization needs, thus increasing his efficiency.

Require no programming. Offer an easy drag and drop interface that doesn’t require any programming to create presets and launch them from a control panel. This way, anybody can do it.

Focus on the Mission

Operators shouldn’t have to worry about technology. They should be able to grab any visual content, whether a camera, an application, or a dashboard, and easily display it on any surface. You would think that’s really obvious, but few video wall controllers are able to process IP, AV, and IT sources simultaneously while handling display surfaces of different resolutions and aspect ratios. This functionality is called hybrid technology: grabbing any source type and visualizing it on any display.

Related: The Technology Manager's Guide to Inspired Video Walls

3. Automation and Unattended Monitoring

The biggest challenge in control rooms is the increasing amount of data: the “Big Data.” With so much information to process, it is impossible for the human eye to catch it all. That’s where automation comes in. Anything that can be automated, should be, in order to increase productivity in control rooms. You can start by reducing repetitive tasks and manual processes. But more importantly, how do you react to alarms and alerts faster? By seeing the most critical sources of information quicker while keeping a birds-eye view of the situation. Here are two ways to increase productivity through visualization automation.

Unattended Monitoring

Most monitoring software systems already have some form of automation. The challenge is the automation between different systems that are not directly related, in order to trigger an event based on a combination of signals from those different systems.

(Example) Traffic Monitoring Center: An alarm might be triggered by a failed traffic light from a traffic light synchronization system and at the same time, a stalled vehicle in the area is detected by a video management system. This combination of events may trigger a more critical response than each of these individually. A system that can process such a combination from multiple independent systems can greatly increase productivity.

How can this be done? This is done with color detection software that is able to detect a change of color on a screen or video wall from a combination of color changes coming from multiple applications at once.

Customized Automation

In a control room, you always need an easy way to program repetitive tasks such as opening a layout on a specific video wall or switching the audio signal to a specific channel, or even readjusting the video wall layouts and room lighting to work shift changes. Such commands should be easily triggered by a button on a control panel. Giving operators the freedom to change layouts and control devices with a simple touch saves time by eliminating repetitive tasks, but also reduces response times in urgent situations.

Related: Preparing for AV-over-IP Control Rooms

Select video wall software that has an easy way to create such macro-commands without the need for programming. The last thing you want is to have to hire a programmer every time your procedures change.

Operators and supervisors should be able to create ad-hoc fully customizable control panels as they encounter new scenarios and as work procedures evolve. The ability to create new panels with new controls anytime without having to call a programmer is key.

Conclusion

The new era of control rooms is a smarter, unified technology system that also takes into account the wellbeing of operators. The result is increased productivity in the control room, with fewer mistakes and a faster resolution of critical events. The effectiveness of sharing and visualizing data in a control room environment can have serious implications as operators need to have the ability to control what they see when they need to see it in order to make better and more informed decisions.

Anna Kozel is director of marketing at VuWall. This piece was co-authored by Asaf Lorenzo, marketing coordinator at Sustema.

The What: Datapath has launched Aligo, an AVoIP technology that allows different video resolutions to be shared across different network bandwidths, simultaneously.

The What Else: Aligo works seamlessly with Datapath’s latest Aetria solution, giving users a single interface for versatile display layouts and content management in control rooms. According to Datapath, Aligo delivers levels of technology into video processing not previously seen, allowing users to connect and share video sources in any resolution without affecting the original quality.

[The Technology Manager's Guide to Command and Control]

The new technology provides quality 4K content across a 10G network and compressed streams on 1G infrastructure at the same time, delivering quality and flexibility in content distribution with sub-millisecond latency. The current product range includes the Aligo QTX100 quad 4K transmitter and the Aligo RX100, a single 4K receiver with quad HD outputs.

The Bottom Line: Both Aligo and Aetria from Datapath are available now. For more information, visit datapath.co.uk/aligo

From natural disasters to NASA happenings, the city of Houston is no stranger to newsworthy events. And as with most major metropolitan areas, emergency preparedness is something the Harris County government takes seriously. The Harris County Office of Homeland Security and Emergency Management is among the nation’s most connected and technologically sophisticated.

Recently the facility’s audio and video systems were given an update, courtesy of AV integration specialists CCS Presentation Systems. The new system integrated a complex matrix of sources, multiple video walls and flat panel displays, distribution and control, with connections via Visionary Solutions PacketAV DUET endpoints.

Related: The Technology Manager's Guide to Command and Control

The facility’s north and south walls are outfitted with large 2x8 video walls comprised of 55-inch LG VH Series .88mm combined bezel displays. Each video wall is flanked with smaller 2x2 arrays of LG 55-inch displays. Additional screens are located at individual workstations, a briefing room, a conference room, and a couple of private offices. A total of 62 DUET encoders and 68 DUET decoders provide maximum flexibility in routing multiple sources and destinations. A TVOne CorioMaster handles scaling, mirroring, and windowing, with multiple Cisco network switches routing communication from a Crestron control processor.

“Anything can be routed to anywhere, anytime, and have breakaway audio,” said CCS account executive Kevin Salmon. “Instead of a central touchpanel, the system is controlled via multiple iPads in the EOC and briefing room. There is one person that typically drives the entire system. As a hard-wired back, we did load a Crestron XPanel on the dedicated PC in the control room office.”

Audio in the EOC was updated with multiple Biamp DSPs allowing the customer to listen to multiple audio sources from their telephone system. In the briefing room, a ClearOne PTZ camera and additional Biamp DSP equip the room for web-based videoconferencing.

While the project went smoothly in the end user’s eyes, it was not without a few hiccups, Salmon said. “As with all very large complex systems that have been modified over the years, the documentation we received did not always match what was in the field. Our designer engineers spent extensive time doing onsite discovery and made recommendations on ways to improve the proposed system. There were several meetings with the end user to identify certain functional requirements that were not spelled out in the bid package. In the end, CCS provided a system that exceeded the customer’s expectations, and we met our original estimate of four weeks, start to finish.”

The What: Christie has introduced the next generation of its Secure Series, a range of LCD displays designed with performance and security in mind. Secure Series II now includes multi-source viewing without a processor, and will be available in five sizes, from 55 to 98 inches.

The What Else: Secure Series II is ADA compliant, and features advanced capabilities including an OPS slot, a smaller bezel, and DICOM simulation mode for advanced greyscale reproduction, to analyze x-rays and medical scans for training purposes.

Related: The Technology Manager's Guide to Command and Control

“Secure Series II LCD displays are designed for demanding applications, incorporating a sleek new profile, updated input connectivity, and multi-source viewing capability,” said John Dixon, senior product manager, Christie. “These displays combine professional features in a secure, budget-friendly package, and are TAA compliant.”

The Bottom Line: Christie’s Secure Series’ non-RF video transmission makes it well suited for critical operation in government and military facilities, as well as any application that requires onscreen content to be secure from external interference.

Secure Series II will be available beginning in December with the 75 and 86-inch models, followed by the 55 and 65-inch models in early 2021. The 98-inch model is currently available.

Command and control rooms are managing and distributing more information than ever, with a need to seamlessly integrate a diverse range of systems. What challenges are emerging and what might command and control rooms look like in a post-pandemic future?

“In many ways, COVID-19 only exacerbated or accelerated what was already going on in performance media in control rooms. Highly proprietary, local-only control room solutions did not make the grade. Organizations that had begun the steady migration to performance media over IP—and that understood ways to leverage that within facilities as well as how to securely engage resources outside given physical locations—were much more adaptive during the pandemic,” explained Samuel Recine, Matrox’s vice president of sales, AV/IT Group, Americas and Asia Pacific. “At present, customers are ultimately best served by software-defined workflows, so the market continues to be pushed toward standards-based and interoperable hardware and software products. Edge devices need to be well behaved ingredients on AV over IP networks. Hardware and software products also need to be platforms so they can play nice with other things needed in control room operations.”

Software-only or software-dominant products are already center stage in unified communications and control rooms, stated Recine. The market is also fusing products from multiple areas to serve the needs of their control room operations, including IT, pro AV, broadcast and more, he noted.

“It is now possible to assemble capabilities in numerous different ways. The market is maturing and the discussion has drifted away from proving that the highest levels of performance media can be achieved on IP and now onto increased usefulness and capabilities of new, emerging AV/IT hybrid infrastructures.”

While Recine said that getting any data to and from decision-makers in command and control is mostly a problem solved, he believes the next challenge for command and control rooms will be the amount of information being processed.

AI Enabled-Future

“Distributed control rooms in multiple physical locations can now share assets, and high-performance media is supportable on an unprecedented number of nodes and at global distances. The next bottleneck is information overload. AI possesses exceptional potential as a human decision-making enhancement. In the not too distant future, AI-assisted control room decision-making will become a top-shelf topic,” said Recine.

AI is already being explored in the defense space for coordinating complex military and human networks, as well as transportation for air traffic control rooms. But Recine believes the use of AI in this way will go mainstream over the next decade. For instance, in 911 dispatch centers.

“Natural language processing will evolve enough to allow AI to help 911 call-takers. Based on what the panicked callers are saying, AI will spit out relevant questions for the human 911 dispatchers to ask to maximize the precious few seconds they have on the phone. The gains in efficiency and quality of information will [transfer] directly into better public safety response,” he added.

While some sectors may be slow to adopt machine learning and AI, command and control rooms seem to be embracing the potential benefits to operation and efficiency.

“The use of these technologies has at least two areas of impact on control rooms: one, on the types and volume of data that can be visualized in the control room, and two, in the way that responses and actions to visual data are increasingly directed or escalated by software algorithms,” said Steve Seminario, vice president of product development at Planar.

[Planar Expands U.S. Government Division]

There is now more data to visualize in different ways, and there is greater ability for software to analyze and recognize patterns in visual data that can be acted on directly or by escalation to human decision-makers, noted Seminario. “The software content and analytical horsepower in any control room has increased dramatically in recent years and makes visual content even more vital to important decisions.”

RGB Spectrum vice president of marketing Andy Thompson is also witnessing a growing interest in AI. “We’re seeing AI, machine learning, and big data typically presented in the control room from dedicated host computer systems that need to share complex visualizations without adding additional software to the host. This is driving the deployment of devices like XtendPoint KVM over IP that enable remote keyboard video and mouse control with no changes to the host software.”

Robust Distribution

Another trend, and perhaps a more obvious one, is the move toward AV over IP. “We are increasingly seeing deployment of IP networks in command and control rooms, for both KVM over IP extension inside the control room and for extending situational awareness beyond the walls of the control room with enterprise-class AV over IP. The goal being improved situation awareness, better decision-making, and faster response,” Thompson added.

[The Integration Guide to AVoIP]

“Inside the control room, we’re seeing XtendPoint KVM over IP extenders used to provide operators with control of remote servers at their desktop, and using the same solution to share information with decision-makers on the front-of-room video wall. Zio Enterprise Class AV over IP enables control room sources to be shared across WANs to other control rooms, as well as mobile devices,” shared Thompson.

The need for seamless data sharing and flexible display capability has also become paramount, said Jon Litt, senior manager at Christie’s U.S. government solutions division.

“Smaller groups within emergency operation centers (EOCs) often need their own collection points for data, separate from the main screen, to allow them to work on their own respective challenges. It is also important that these groups can instantly share information with the wider team—and the primary display—when necessary,” Litt said.

“This is where effective processing and switching comes in, allowing users to view and interact with AV sources, as well as collaborate. Being able to manipulate displays to show relevant sources and data in a digestible format is key,” he added. ”An effective system is one that the average user can quickly learn how to use. Control rooms now need a robust distribution solution allowing signals to be distributed to any on-site display with low latency. More organizations are using AV over IP solutions over conventional switching systems for handling the transportation and processing of virtually uncompressed, zero-frame latency, artifact-free video content.”

Power and Flexibility

For integrators thinking about choosing the right displays for an EOC or control room, visual acuity is hugely important.

“The ability for a person to intelligibly read data essentially boils down to mathematics: the size of the display and the distance from which the display is going to be viewed,” said Litt. “Exactly what content or source is being viewed has a lot to do with that. If a person is at the end of that control room, can they look at that display and understand what it is they are reading? If you’re looking at a power grid or a transit authority, the ability to look at the big picture and still read the content for that particular symbol is exceptionally important. Therefore, you’re going to need to blow up the image larger to allow the individual to read it at that distance. A 1080p resolution can be suitable for many control rooms and EOC displays, but there are applications where 4K, and potentially 8K in the future, will be more prevalent and necessary.”

Command and control room personnel are increasingly looking for flexible solutions that allow them to change the layout or size of content being displayed.

“Video wall solutions that offer front serviceability and simplified maintenance are gaining popularity as customers look for products that are easy to use and maintain, and can reduce downtime often associated with teardowns or repairs—especially in mission-critical environments where downtime is not an option. This is also fueling demand for displays designed for 24/7 use and engineered with built-in redundant power supplies to ensure operations are failsafe and continuous,” said Seminario.

In the future, control rooms will require reliable and high-performing solutions that optimize decision-making and can manage the level of data they need in these critical environments. Even with leaps in technology, some things never change.

The What: Black Box has introduced six new KVX Series KVM extender kits, each providing control over a remote server or computer from a local workstation with one or two screens. 

The What Else: In addition to extending KVM signals over distances up to 328 feet (100m) over Cat-x cable or 18.6 miles (30km) over fiber with an SFP connector, the plug-and-play KVX extender kits from Black Box also allow users to connect a display at a remote location for local monitoring.

Related: The Technology Manager's Guide to Command and Control

Black Box will release three copper and three fiber KVX Series extender kits to provide support for DVI, 4K HDMI, and 4K DisplayPort connections. DVI KVX models support 1920x1200 at 60Hz video and legacy VGA interfaces via an adapter. DisplayPort KVX models support up to 3840x2160 at 30Hz UHD video. The company will also introduce a new dual-head KVM extender that includes DisplayPort/HDMI mixed inputs to support dual HDMI displays at 3840x2160 60Hz UHD video. EDID emulation supports different resolutions and eliminates display compatibility issues.

While the copper kits (KVXLC-200, KVXLCH-200, KVXLCHDP-200) enable remote computer access up to 330 feet (100m), the fiber kits (KVXLCF-200, KVXLCHF-200, KVXLCHDPF-100) facilitate remote computer access up to 18.6 miles (30km) using SFP modules. Along with extension of USB 2.0, analog stereo audio (speakers and microphones) and serial signals, all six extender kits feature two additional video ports on the transmitter to enable monitoring of the computer in a data center or equipment room. PC connection cables are included in each KVX Series extender kit.

"The new KVX Series extender kits are ideal for cost-conscious users who want a plug-and-play KVM solution for workspaces with one or two screens," said John Hickey, senior director of KVM and R&D at Black Box. "Providing convenient, reliable access to and control over remote and back-racked servers or PCs, these extender kits reduce noise and clutter in the work environment while simplifying management and monitoring of remote systems. Setup is fast and straightforward: Users just connect the transmitter unit to the computer and the receiver unit to the screens and peripherals, then link both units with a network cable."

The Bottom Line: The new KVX extender kits feature pricing and functionality that address the requirements of design, graphics, and video production, as well as software development. Allowing users to control systems that are remote or physically inaccessible due to location, environment, or security measures, they serve as a convenient solution for office connectivity, server management, remote monitoring, process control, or medical and industrial device control.

When Berlin Brandenburg Airport opens at the end of October 2020, it will become one of the largest airports in Germany, with around 350,000 planned aircraft movements per year on two parallel runways. Not far from the main terminal, the control tower of DFS Deutsche Flugsicherung (German Air Traffic Control) rises into the sky. All take-offs and landings will be controlled and monitored from here. But hardly anyone knows that the tower at Berlin Brandenburg Airport has already been in operation since 2012 and has been controlling all air traffic at the neighboring Schönefeld Airport safely and reliably for eight years.

Air navigation service provider DFS Deutsche Flugsicherung GmbH operates the airport control towers of all German international commercial airports. With 65 years of experience, it controls over 3 million aircraft movements per year. DFS air traffic controllers direct and monitor all air traffic in German airspace and will soon also take over air traffic control at the new BER airport. By using cutting-edge equipment and employing professionally trained personnel, Deutsche Flugsicherung play a pioneering role among air navigation providers worldwide.

Related: The Technology Manager's Guide to Command and Control

For years, KVM products of Guntermann & Drunck (G&D) have been supporting DFS in Germany to ensure that they are able to operate their technical systems even more safely, efficiently, and easily. With KVM technology, the computer systems required for air traffic control can be removed from the air traffic controller environment and still be operated from a distance in real time. In addition, KVM matrix switches enable the independent operation of several servers via several controller consoles. The matrix switches can also be used to set up extensive redundancy concepts and thus prevent failures and system malfunctions.

The tower pulpit offers air traffic controllers an unimpeded view of the runways. From here, DFS controllers ensure that air traffic at nearby Schönefeld Airport runs smoothly around the clock. Using KVM systems from G&D, it is possible to switch between different computers that are physically separated and to display the images of several Air Traffic Systems (ATS) on their screens. All systems and the entire IT infrastructure must run securely and reliably 24/7, 365 days a year. 

In order to take account of the changed interface architecture and the latest computer technology, the KVM systems were recently inspected, and after eight years of reliable service, renewed with more modern equipment. Without interrupting the work of air traffic controllers, the equipment was replaced during normal operations, which placed additional demands on safety and reliability. DFS and G&D worked hand in hand to implement the complex redundant infrastructure. The new equipment ensures that the system is always available, thus providing maximum security for flight operations. 

Guntermann & Drunck has specialized in ATC applications for many years and has been able to gain extensive experience in setting up redundant KVM systems for mission-critical environments. The systems are used in all mission-critical areas such as center and tower are also included in DFS’s remote towers. Both companies, G&D and DFS, benefit greatly from their close cooperation. This enables G&D to work together even more closely with the ATC industry and to further adapt their portfolio to the industry’s requirements. This way, DFS Deutsche Flugsicherung is also able to discuss new products and requirements directly with the KVM manufacturers. Thus, both the efficiency and the reliability of the constantly improved systems will continue to benefit from the use of KVM.

United Launch Alliance (ULA) is the world’s most experienced space launch service provider, with more than a century of combined aeronautics heritage and the successful launch of more than 135 missions to orbit. Recently, a transition to high-definition cameras across the launch site facilities required an upgrade to the installation at their Denver Operations Support Center (DOSC). 

Xcite Audiovisuals upgraded the application, including the signal processing for the two 1x3 videowalls that provide the launch engineers with video and telemetry capabilities. Sources range from sensor and camera feeds originating at different launch facilities to calculations and data pulled from ULA computers and servers. To support both videowalls, an Extron XTP II CrossPoint 6400 64x64 modular matrix switcher feeds all source signals to one Extron Quantum Ultra 610 videowall processor.

Related: The Technology Manager's Guide to Command and Control

“ULA’s videowalls provide high-quality, mission-critical content to a team of engineers relying on unwavering accuracy to make critical go, no-go decisions,” said Ashley P. Walker, lead telemetry engineer at United Launch Alliance. “Extron has more than demonstrated the durability of its products. We have confidence that the system can run for the duration and be ready to support us on launch day.”

Quantum Ultra enables DOSC engineers to simultaneously view native resolution or scaled video feeds and data for launch monitoring and analysis. All sources are available for windowing on one or both videowalls. A few of the videowall processor’s many features that made it well suited for use within the DOSC include a configurable card frame, frame-locked outputs for image synchronization, and a 400Gbps HyperLane video bus that delivers the required real-time performance. It is also JITC certified for use in secure government environments. For ULA, Quantum Ultra provided the best combination of presentation capabilities, proven reliability, upgradeability, and cost of ownership.

tvONE is marking October’s National Breast Cancer Awareness Month in partnership with breast cancer foundation Susan G. Komen, by supporting the charity with sales of the Pathfinder KVM over IP from its Magenta Research brand.

The Magenta Pathfinder KVM over IP was announced in October 2019 and began shipping to customers worldwide in February 2020. As part of the ongoing effort to raise awareness for cancer research, tvONE Inc. is donating a portion of its proceeds to Susan G. Komen for every Pathfinder unit sold during 2020.

Related: Anywhere Control: The Latest in KVM Over IP

“As we begin National Breast Cancer Awareness Month, all of us at tvONE are proud to be able to give our support to such a worthy cause,” said Andy Fliss, vice president of sales, tvONE. “By partnering with Susan G Komen, we are helping them to meet their goal of reducing the current number of breast cancer deaths by 50 percent in the U.S. by 2026.”

Pathfinder is a KVM over IP solution that provides a scalable, zero latency, KVM (Keyboard, Video, Mouse, and USB 2.0) extension and switching solution for 4K and HD sources capable of up to 2,000 high-quality endpoints in a single system using standard IT network switches.

A standout visual feature of Pathfinder is that the hardware encoders and decoders are encased in pink, an anomaly in the “black box” world of AV hardware.

tvONE's CORIOmaster2 has been installed as part of a system upgrade for a 911 Emergency Operations Center in Peoria, IL. 

The Center has been handling emergency ambulance dispatch and critical medical services for regions throughout Illinois and Iowa for almost a decade, and its previous audio-visual system was beginning to fail. To fix the problem, they approached local company IAS Technology.

[The Technology Manager's Guide to Command and Control]

“Because of the critical nature of the Center’s work, the AV system plays a vital role in the provision of services,” said IAS Technology’s CEO and chief design engineer, Jeremy Caldera, CTS-D, CTS-I. “It displays GPS mapping/tracking, call data, and other critical information, which can be seen at each individual workstation, as well as by the dispatchers and the watch floor manager on the high-resolution video wall.”

Caldera designed a system including two new 4K Laser projectors, with edge-blending handled by a brand new, high-powered processor that he knew had just arrived on the market—tvONE’s CORIOmaster2. A 4RU package optimized for 4K60 environments, the CORIOmaster2 can handle up to 40 4K video sources with no visible latency and up to 56 outputs.

“A common challenge with this kind of installation is working within the confines of a reasonable budget, while still utilizing new technologies and providing better resolution,” said Caldera. “With tvONE’s CORIOmaster2, we were able to allow for much higher resolution sources and displays to be used and edge-blended, all with low latency.”

The IAS Technology team completed the installation of the entire audio-visual system upgrade, with minimum interference to the Center’s operations, over a two-day period.

“The programming and interfacing of the control system were critical to a successful user experience,” Caldera said. “The key was to add features while not changing the way the system operates or looks. This helped minimize the required training and kept the users at ease.”

[Critical Remote Infrastructure Considerations for Pro AV]

The Center’s IT director, Brad Norrell, added, “As an emergency dispatch center, we need ease of use and reliability. With the CORIOmaster2, the quality and reliability are immensely better and the control panel is very simple to use. IAS is very easy to work with, and they really know their stuff. We had a couple of last-minute requests, and they were able to quickly program those in for us. This system has met all our requirements thus far.”

“We focus on quality solutions and the user experience first and foremost, and our designs reflect this,” concluded Caldera. “The engineering team is always pushing the cutting edge of technology to solve problems for our clients. I have designed systems using tvONE technology for many years. Their products are very reliable, and when engaging tech support for issues related to third-party control or other features, they are always responsive and fantastic to work with.”

Guntermann & Drunck (G&D) has announced ControlCenter-Xperience, a new showroom to present the company’s latest KVM solutions. Starting October 1, visitors will be able to tour the facility to see how KVM systems interact with different applications in a control room environment. Guests will also get a live demonstration of how G&D's KVM systems and their control options can be optimally integrated into an installation.

In the ControlCenter-Xperience, G&D will present their equipment on site, but also remotely via live video. In the future, the company will be able to offer its customers and partners a platform for personal live consulting on a real control room application and present its comprehensive product range in action, independent of time and place. This way, customers will not only benefit from G&D's know-how but can also book individual live or remote tours to fit their projects.

Related: The Technology Manager's Guide to Command and Control

The ControlCenter-Xperience showcases a complete control room setup where the computer equipment has been moved to a separate technology room. The main focus here will be on the interaction of the systems and technologies for customers or partners and the company as a consultant. Among other things, visitors can experience functions for control room applications, control options via API, and solutions for optimal control of video walls.

Reservations for live demos can already be made on G&D’s ControlCenter-Xperienece website.    

Everywhere you look, audiovisual technologies are migrating to IP networks for a number of reasons, including the ease of scalability and the convenience of remote access. But, the process has been relatively slow as engineers work to clear hurdles of latency, quality, and security. 

For KVM solutions, these three drawbacks are a non-starter. Often found in mission-critical command and control environments, KVM-over-IP solutions need to be agile enough to enable fluid mouse movements, with high enough resolution to see With important details, and robust enough to meet standards of security and reliability.

Related: The Technology Manager's Guide to Command and Control

 The following products check all of those boxes, and are making tech managers’ lives easier and more productive in the process.

Adder ADDERLink INFINITY 4000 Series

The new ADDERLink INFINITY 4000 provides support for multigigabit Ethernet, improved video resolutions, and advanced diagnostics, giving customers greater control of when and how they choose to integrate 5K into their IP KVM network. As adoption of 5K continues to rise, so does the need to maximize available bandwidth without sacrificing pixel-perfect image quality. To meet this demand, Adder has introduced multigigabit Ethernet support, which means customers can balance their video quality and bandwidth usage requirements by delivering 5K over varying network capabilities, from 1Gbps to 10Gbps. The release also delivers high-quality, immersive sound via DisplayPort digital audio, and a new on-board diagnostics tool, which allows customers to troubleshoot the KVM network.

ATEN KE9950

ATEN’s KE9950 4K DisplayPort Single Display KVM over IP Extender provides video resolutions up to 3840x2160 at 30Hz (4:4:4) as well as lossless video compression quality with minimal latency. The solution consists of a 0U rack-mountable high-performance IP-based transmitter (KE9950T) that connects to the computer and receiver (KE9950R), providing console access from a separate location. The KE9950 allows 24/7 access to a computer system from a remote USB console over an intranet, enabling users to locate computers in a secure and temperature-controlled environment, which is isolated from users’ workstation. For added security, the extender supports AES encryption for secured data transmissions, while RADIUS, LDAP, AD, or remote user authentication provides an added layer of connection security. The solution is well suited for a variety of working environments including traffic management centers, retail surveillance centers, facility situation rooms, command control centers, utilities process control centers, broadcasting distribution monitoring systems, network operations centers (NOC), and other industries where matrix extending is required.

Black Box Emerald

The Emerald KVM-over-IP system is a future-proof KVM matrix switching solution that supports HD and 4K video at 60Hz and 10-bit color depth as well as USB 2.0 and audio. KVM receivers act as a zero client to access both physical servers and virtual machines within a single KVM network. Emerald is scalable to as many users and servers as required and offers fail-safe network redundancy, making it well suited for MCRs, post-production, and every other critical production environment. Use the Boxilla KVM Manager to maximize performance for any KVM matrix exceeding 25 endpoints. Emerald is developed and manufactured by Black Box with an emphasis on reliability and performance. 

Crestron DM-NVX-D80-IOAV

The Crestron DM-NVX-D80-IOAV is a compact AV-over-IP decoder that functions as a receiver. The DM NVX D80 is compatible with the Intel Open Pluggable Specification (OPS) for seamless integration with OPS-supported displays. DM NVX technology supports the extension of USB signals, which can be switched and routed alongside the AV signal or separately via a control system. The OPS port of the DM-NVX-D80-IOAV includes USB 2.0 host port functionality, enabling the DM-NVX-D80-IOAV to function as a remote extender. The OPS port receives a USB signal from a KVM (keyboard, video, and mouse) device or other type of USB peripheral device. The USB signal is transported over the network to the USB 2.0 device port of a DM NVX device, which functions as the local extender and sends the USB signal to a USB host device (for example, a computer). 

Datapath Arqa

With near-zero latency and visually lossless video transmission, Datapath Arqa brings numerous benefits to end users. The Arqa KVM system utilizes an optimized video-over-IP transport technology that greatly reduces latency and provides instant control. Rigorous testing reveals no difference between operating a PC via Arqa, or having the connection direct to a local desktop. The convenience and benefits of KVM control are becoming increasingly necessary for control room architectures as security concerns increase and AV/IT teams aim for a more streamlined management process. Using Arqa, maintenance teams can have all PCs housed in a single location—saving time, desktop real estate, as well as keeping hardware secure. Another benefit for end users is Datapath’s One Control technology, which lets operators switch between up to 16 independent sources as if they were one desktop, with no button presses required to switch. Since the system behaves essentially as an IP matrix switch, users can have up to 2,000 endpoints in the system from which to choose.

Extron NAV

NAV is a pro AV-over-IP solution for distribution and switching of low-latency, high-quality video, audio, and USB 2.0 signals over an Ethernet network at low bitrates. Utilizing Extron’s patented PURE3 codec, it delivers lossless video over IP at resolutions up to 4K60 with 4:4:4 chroma sampling and ultra-low latency. The visually lossless video and ultra-low latency make it suitable for high-performance computing KVM applications or any other deployment where real-time interaction with pristine video quality is required. It also supports AES67 audio over IP, facilitating flexible integration with DMP 128 Plus DSPs or other IP-enabled audio components. The NAVigator System Manager features a user-friendly interface for centralized management and control of any NAV system, facilitating easy setup and configuration, plus extensive features for monitoring, diagnostics, and troubleshooting. Purpose-built to support demanding professional KVM and AV applications, the highly scalable NAV platform enables secure deployment of AV and USB signals to thousands of endpoints.

G&D ControlCenter-IP

The ControlCenter-IP combines the advantages of classic matrices with the flexibility of IP systems. Any connected operator station can be granted access to any remote computer. While the network infrastructure takes over the transport of KVM-over-IP using network switches and routers, the ControlCenter-IP contributes the logic. Transmission takes place compressed via category cabling or optical fibres via standard IP-based networks, with a data transmission rate of 1Gbps per line. This enables existing IT installations to be scaled more easily, flexibly, and cost-effectively. The ControlCenter-IP system provides high-quality images and uses the in-house compression technology HDIP. This compression mode allows the lossless transmission of video signals with a resolution of up to 4K at 60Hz. In combination with IP extender systems for DP1.2a and DP1.1a as well as single- and dual-link DVI, it supports a wide range of video signals and resolutions up to 4K over IP. With the ControlCenter-IP, users can integrate generic USB devices and high-speed USB 2.0 into KVM-over-IP installations. It also provides a MatrixGuard function for extra security in case of failures. The MatrixGuard enables the implementation of secure, redundant clusters in a KVM-over-IP environment.

IHSE SIRA

Last year IHSE introduced a virtual KVM solution enabling virtual servers to co-exist as part of an existing Draco tera KVM switch system, creating a streamlined multitasking virtual environment where multiple operating systems and applications could be accessed directly from a physical KVM console. This year, IHSE has expanded those network capabilities by introducing the Secure IP Remote Access (SIRA) line of IP KVM solutions. SIRA includes a host of gateway and remote access products that create hybrid KVM solutions. The new SIRA models reduces the time and cost associated with managing multi-site computer sources by combining networked workstations and local computers under a single secure display management system. SIRA connects the KVM matrix to private or public TCP/IP networks, bringing more flexibility to a Draco tera matrix without sacrificing the philosophy of securely isolating the core matrix and signal management from TCP/IP. This allows better high-performance remote access to matrix-connected target devices via an HTML browser or soft client. Encrypted signal transmission via IP ensures protection of intellectual property while still offering the most flexible access from remote locations via private or public networks. 

Key Digital KD-IP1022ENC/DEC

Key Digital's KD-IP1022ENC and -DEC are 4K UHD AV-over-IP encoders and decoders with independent video, audio, KVM/USB routing, and video wall processing. It features audio de-embed with volume, delay, and bass/mid/treble control, a two-port PoE LAN switch, HDMI pass-through, three-port IR, and RS-232. For AV over IP, they utilize a managed gigabit network switch to enable video distribution, matrix switching, and extension. For video wall processing, the encoder and decoder systems create video walls with up to 16 vertical and 16 horizontal monitors. Users can also create mosaic video walls using displays of varying sizes and positioning. Begin from templates of popular layouts or create fully custom layouts with graphical assistance using KDMS Pro software instead of terminal coding. With independent switching, video, audio, and USB switching are all independently routable for multi-layer systems. Three multi-function ports may be used as third-party control interface, Compass Control Pro master controller, control extension via IP, or callable via KeyCode open API.

Matrox Extio 3

Now available with private wide-area network (WAN) support, Matrox Extio 3 IP KVM extenders enable organizations to introduce new remote work and collaborative workflows by allowing users to access, share, and control any centralized workstation located in another building, campus, or city. Featuring 4K and multi-display extension and switching support, the high-performance Extio 3 enables a secure and seamless remote desktop experience critical for a wide range of control room applications, including process control, industrial and automation, military and defense, broadcast, medical, education, and more.

tvONE Magenta Pathfinder

tvONE's Magenta Pathfinder provides a scalable, zero-latency KVM (Keyboard, Video, Mouse and transparent USB 2.0) extension and switching solution for 4K and HD sources capable of more than 3,000 high-quality endpoints using standard IT network switches. Pathfinder offers plug-and-play setup with no configuration of endpoints required, nor any costly user licensing fees. Pathfinder can extend and mix 4K and HD sources via category or fiber cable to create a flexible, wide-reaching KVM matrixing solution. Advanced features include the ability to monitor and control up to four PCs from a single 4K monitor, while using only a single keyboard and mouse to control the PC of your choice. Alternatively, take your extended PC desktop to dual displays via a Pathfinder TX/RX pair. Pathfinder has two configurations: The Pathfinder 800 series offers DisplayPort 1.2 support at 4K60 4:4:4 at a data rate of up to 10Gbps, and the Pathfinder 500 series offers DVI-I, HDMI, and VGA support at 2K60 with HDCP1.4 and a data rate of 1Gbps.

The COVID-19 pandemic has changed the way millions of people live, work, and communicate. The crisis—and subsequent shelter-in-place requirements—have spurred the use of pro AV equipment for everything from remote learning and business videoconferences to live-streamed multi-site church services and concerts. In many instances, these communications are being captured, managed, and carried via critical remote pro AV infrastructure: the off-site equipment, servers, software, and network intelligence that operators can access and maintain without leaving their home environments. Remote AV has indeed proven to be a lifeline for organizations across commercial vertical markets.

“Remote infrastructure is the key to continuing operations while keeping operators and the general public safe,” said Benjamin Watkins, vice president of technical engineering at Constant Technologies. “Our solutions are providing these clients with tools they need to access remote systems and work remotely themselves.”

The Building Blocks of Remote Access and Management

Critical remote infrastructure includes the cameras, microphones, processors, and pro AV production/display equipment at a site, and extends through the connecting two-way network and its hardware at every other site in the system. And that’s not all: the infrastructure list may also include every piece of equipment, software, and services provided by other users and their third-party suppliers.

Each of these elements is a building block in the remote infrastructure, a discrete item that has to combine in a well-integrated, compatible, and remotely controllable manner with the other building blocks for the entire remote infrastructure to work. Making this happen requires much care and attention on the part of the pro AV engineer, and interoperability is essential.

“Managing building blocks effectively is key,” said David Beckwith, a systems consultant with Riedel Communications. “You’re not just relying on your own physical hardware, but other manufacturers’ equipment in other locations that you invariably will have to integrate with, plus other people’s networks. Now you’re stepping outside your comfort zone.”

Flexibility in how these building blocks are “stacked” also matters, said Samuel Recine, vice president of sales, Americas and Asia Pacific, with Matrox Graphics’ AV/IT Group. “Be careful with the full debate about ‘one-size-fits-all AV infrastructure’ thinking,” he said. “What we see now is that there are different solutions that solve different problems.”

Centralization (The Network Is Now the Core)

The very terms that define critical remote infrastructures are changing, and with them the concepts of how these systems should be built, equipped, and operated.

Take the term centralization: “In the old days, everybody had a core piece of equipment—whether it was a MediorNet box or an intercom matrix—and that was the center of their world; that was the core of their network,” said Beckwith. But then the internet and IP arrived, transforming the network into the centralized heart of AV operations, with everything else being relegated to a peripheral role. “So now the network is the core and the matrix that used to be the core is simply an edge device hanging off the network,” he said.

Decentralization (Distributed Teams)

Even before COVID-19, AV operators were moving to decentralize their operations—both to spread resources more evenly over their territories and to distribute their teams across multiple locations to ensure better support across the enterprise.

Now that COVID-19 is here and lockdowns are a way of life, traditional broadcasters are coming to companies like Riedel and asking, “‘Hey, we still have to pull off this broadcast during COVID, how do we do it?’” said Beckwith. The answer is distribution across the board. “It’s really about decentralizing your workforce: taking your core equipment, taking it out of the mobile unit, putting it into your network operations center, and then simply trying to connect the staff to that core equipment so they can do the job that they normally did on site with the equipment on site,” he said.

The good news: “All of this is a really pretty simple equation because you’re not changing anything schematically,” Beckwith observed. “You’re just moving the equipment physically and you’re relying on your network connections. The great thing, as far as our customers go, is that network production staff are starting to gain a lot of confidence in the idea of, ‘Hey, we can really do this [project] this way, and this works.’ You know, it’s on parallel with the new working-from-home model, where we’re realizing, ‘Hey, wow, this really works.’”

Remote Users Need Intuitive UI

Today’s AV operators have enough to worry about, even without having to interact with a remote infrastructure. Add the fact that tech support teams are busier than ever, and the need for an intuitive user interface (UI) becomes apparent.

This fact has not been lost on Riedel Communications. “One of our great strengths is that our user interfaces are so visual, easy to use, logical and intuitive,” said Beckwith. “I can sit somebody down in front of an intercom system or a MediorNet system and watch them point-and-click and drag-and-drop. Everything’s visual and they get it.”

This ease-of-use extends to the integration of AV equipment and software across remote infrastructures, which customers also want to be simple and intuitive. “AV products that can integrate more seamlessly in that fashion have more of a citizen mentality and can confederate better with third-party software and hardware,” said Matrox’s Recine.

Security Is Essential

Beyond the building blocks for remote infrastructure, intuitive UIs are needed at every level of a pro AV system. While this idea is especially relevant today, during the COVID-19 crisis, it will surely continue to be significant as workforces and workplaces evolve. But none of this matters if the remote infrastructure or AV data streams can be hijacked by rogue actors. 

That’s why “the primary concern when implementing any remote technology is security,” Watkins said. “This can take many forms, including strong encryption, segregated networks, access control lists, and an ongoing plan for patch management of devices. As well, security should be properly implemented and up-to-date on any endpoint devices like encoders, decoders, and servers, especially anything that touches the client’s actual infrastructure. A layered security model will also implement appropriate access controls and firewalls at various points in the client’s network.”

The good news is that remote infrastructure security can be configured to align with organizational security mandates—and that can leverage different approaches to keep user data and content safe.

“One of the things that we’ve recognized is that not everyone wants to do everything the Zoom way or the Microsoft Teams way,” said Recine. “Especially among government and defense organizations, there continues to be interest in dedicated encoders that are very passive as a capture point and can live on different networks than the node being captured. It’s one thing to hack the command-and-control of a stream or the payload/content itself, but it’s an entirely different thing to have mission-critical PCs running collaboration software directly on open networks. Anything that helps prevent gaining access to an organization’s network is a help.”

At the same time, “some of our Matrox encoders are built to capture audio, video, and graphics and make them available for streaming and recording,” Recine noted. “These are obviously very hot properties right now. While many communications nodes managed by companies can use conventional collaboration software, some equipment still requires powerful PCs or specialized and expensive software licenses, or simply runs on networks that cannot be shared with the public space. So there are many hybrid environments where different tools are used and sometimes even adapted to work with each other.”

Great Opportunity for AV Firms to Upgrade Services

The COVID-19 crisis has exposed many of the challenges and opportunities regarding the critical remote infrastructure for pro AV. Many AV firms are positioning themselves as trusted advisors, helping clients audit their current offerings and explore upgrade paths.

“This is an opportunity to work with our manufacturers on the technologies they’re supplying and to give them feedback about how their products need to change or are being used to meet the changing needs of our clients,” said Watkins. Taking this opportunity will ensure that clients have access to the best remote infrastructure possible so that their pro AV streams are robust, reliable, and secure. 

The Berlin Brandenburg Airport in Germany’s capital is on pace to open this fall, bringing a new transit hub to one of Europe’s largest cities. With a projected annual passenger flow of 34 million, it would become the third-busiest airport in Germany. In order to provide maximum access and system security, the airport management team chose the KVM system from IHSE, which provides reliable and smooth operation.

The airport comprises many control centers that are staffed 24/7 to control and monitor various areas. For security and space reasons, computers and IT equipment are located in a remote equipment room, away from the desks and monitors of the operators. Another major advantage of the physical separation is the ergonomic design of the control rooms, removing noisy, heat-producing computers from the operator workplace. Furthermore, relocation to an air-conditioned, access-controlled equipment room simplifies central system administration and protects the devices from external influences and harmful environmental factors (e.g. protection from moisture or overheating).

Related: The Technology Manager's Guide to Command and Control 

KVM extenders from IHSE transmit the computer signals (video, sound, keyboard, pointing devices, etc.) between the computers in the central equipment room and the users in the control centers instantaneously. The KVM system is used to operate various control systems for fire protection, security technology, and supervision as well as monitoring of the apron, terminal, baggage handling system, all flight movements, and ground movements.

"With the IHSE extenders, we can access the relevant computer from any location in real time as if it was located directly at the workplace—even if it is more than a hundred meters away," said Norman Beneke, consultant, IT solutions at Berlin Brandenburg Airport.

The KVM system used provides direct connections (point-to-point) between the computers and the workstations via category cabling. For 2021, in addition to the changeover to fiber optic cabling, an upgrade with an IHSE KVM matrix switch is planned. The switch will enable operators to access each connected computer immediately from any workstation, thus offering the airport much greater flexibility and fail-safe operation in the future.

"Resilience of the deployed solution is crucial for safe flight operations," said Enno Littmann, IHSE's CEO. "The IHSE technology offers a powerful, highly available solution for 24/7 operation. The operators can focus on their monitoring tasks without any disruptions."

The French National Railway Company’s (SNCF’s) mission is to make the travel experience simpler and to deliver seamless, sustainable passenger and freight transport. In order to successfully achieve that mission for the Net U, RER C, and TER center rail lines meant a constructing a new control tower capable of managing any daily rail crises that arise—from an individual on the tracks, passenger discomfort, a switch problem, a power interruption, and more. This requires the coordination of the various services and access to a range of critical information sources workstations to workstations as well as video walls. Integrator Polymedia Europe identified that in the course of a day the organization’s challenges changed frequently. SNCF needed a visualization solution that would give the control tower teams the flexibility to manage any situation quickly—making faster decisions and responding more efficiently with visualization tools that would grant them access to up-to-date passenger and train information, no matter the display surface.

Related: The Technology Manager's Guide to Command and Control 

For this project, two VuWall VuScape video wall controllers were deployed, allowing users to control and distribute all content sources to any display on the network. For the new control tower, the inventory of displays comprised two 3x2 video walls in the control room, one 3x2 video wall in the crisis room, one beamer in the crisis room, as well as two 2x1 LCDs in the control room. Two VuScape controllers manage the displays, while the third second one provides failover. 

SNCF can mix baseband and IP sources on the same VuScape controller, supporting multiple 4K HDMI, and DisplayPort inputs. The controller can also display any kind of content coming from cloud/network-based solutions such as websites, data, third-party SCADA, business analytics, and social media data. For SNCF operators, sources include France’s 24-hour rolling news and weather channel; a map of France showing train schedule status, so they can instantly know which are on time or late; and the surveillance cameras at Montparnasse Station so that operators can be apprised of traffic and ensure the flow of passengers. 

While the control tower is able to work with any source available at their fingertips and from any display, the VuWall system is especially valuable when it comes to operating in a crisis. In the event of an emergency, teams can construct a diagnosis using a schematic map. That information can then be distributed to different entities to allow all vested parties to make a fast, informed decision. VuScape effectively closes the gap between the different source formats in a user-friendly controller.

For the next phase, SNCF is exploring the option to add VuScape’s KVM functionality enabling the control of computers remotely with a networked keyboard/mouse emulator. This will give operators seamless continuity between controlling the video wall and their desktops, essentially creating a multi-surface system where the video wall will become an extension of their desks.

“We have over 100 million passengers each year that depend on us to keep them safe,” said Yvan Gonzalez, project director of Emergency Alert Systems and Exploitation at SNCF. “Selecting the right technology for our operations is key. VuWall’s visualization solution gives our team the confidence they need to control what they see, when and where they need to see it, in order to respond quickly to keep our passengers and our employees safe.”

The What: Mitsubishi Electric US, Inc. Visual and Imaging Systems division has released the DiamondView DV100UM LCD Monitor. The DiamondView 100-inch monitor is capable of delivering 4K resolution content on a single display or multiple 1080p content with different layouts, making the new product suitable for a wide range of applications. 

The What Else: The DV100UM 4K LCD Monitor is the latest addition to the DiamondView Family of UHD monitors and the Mitsubishi Electric US portfolio of mission-critical display wall products. Like other DiamondView displays, the DV100UM is designed to provide continuous operation without interruption from product attrition or performance degradation. The DV100UM can be used as a secondary display along with other Mitsubishi Electric US display wall products or as a standalone 4K monitor.

Related: Inside Fishtech Group’s World-Class Cybersecurity NOC

The DV100UM Series has a 16:9 aspect ratio and 700 nits of brightness. The monitors use LED-Direct backlight technology with a contrast ratio of 3,000:1 for the bright and clear images required for monitoring applications. The units allow for simple and flexible installations, as well as easy care and maintenance of the display.

“The DiamondView Series product line is a cost-effective option for any size installation and delivers ultra-high-resolution images with the reliability and longevity for which Mitsubishi Electric displays are known,” said Josue Murillo, product manager, Mitsubishi Electric US, Inc. Visual and Imaging Systems division. “These monitors are ideal for integrators looking for 4K large-format LCD monitors that do not cause eye fatigue, are cost-efficient, and durable enough to withstand true 24/7 operations.”

The Bottom Line: The DV100UM monitor is designed to address the demanding high-reliability needs of command and control environments where TAA compliance is required, making it well suited for U.S. government applications. Mitsubishi Electric US video walls are used in control rooms all over the world to help manage traffic flows, telecom networks, and energy grids, critical public utilities such as water and wastewater, as well as public transport systems.

Dubai International (DXB) in the United Arab Emirates is the world's busiest airport for international passenger traffic, handling more than 88 million passengers a year. Dubai Airport’s new Airport Operations Control Centre (AOCC) houses several teams managing airport operations 24/7. Dubai audiovisual integrator Aesthetix was appointed to design and integrate a state-of-the-art audiovisual solution for the new AOCC control room. The objective was to provide a user-friendly, flexible video wall solution for operators to view live visuals and data for monitoring and collaborative decision making.  

Aesthetix selected RGB Spectrum’s MediaWall V 4K display processor to power the AOCC’s massive 55-screen video wall. The MediaWall V processor was chosen for its image quality, real-time performance, and embedded architecture, which reduces the vulnerabilities of hacking and tampering of PC-based processors.

Related: Preparing for AV-over-IP Control Rooms

The AOCC MediaWall-based video wall centralizes an extensive volume of visuals and data to enhance situational awareness. Operators can collaboratively view information for daily management and planning.

The MediaWall V processor receives input from surveillance cameras, and computer system displays covering dynamic flight information, passenger and baggage status, check-in and boarding information, weather, access control, and other data. The MediaWall V processor consolidates these diverse sources and displays them in windows of any size, anywhere on the video wall array. The processor’s advanced features include overlapping images, window borders and titles, and pan and zoom, allowing an operator to view items of particular interest. 

The processor is controlled by RGB Spectrum's VIEW Controller, which simplifies the video wall operation. The VIEW Controller's graphical user interface (GUI) provides drag-and-drop selection and routing of any source. Live thumbnails of all sources provide visual aids for managing workflow. Sources can even be previewed prior to routing. Operators can choose from up to 60 preset window layouts. VIEW Controller does not require custom programming, so it is both quick to implement and cost-effective. It provides access based on user privileges that allow or restrict access to features, supporting multiple users with configurable levels of access.

VuWall is furthering its sales and support during the COVID-19 crisis in order to help partners deliver much-needed video wall solutions in control rooms and collaboration rooms. To accelerate the design process of video wall projects, the company is offering AV/IT integrators and consultants free project design services that include conceptual drawings and block diagrams. 

[VuWall Offers Free Visualization Tool to Help COVID-19 Coordinators on the Front Lines]

“During this time, we recognize how challenging it can be to quickly mobilize and create a visualization system that taps into the information companies need most,” said Paul Vander Plaetse, CEO at VuWall “Our interoperable ecosystem of products allows us to design visualization solutions that fast-track deployment, helping our integrators cut costs by reducing the time they spend designing projects and being on-site for installations.” 

The COVID-19 pandemic has accelerated the growing demand for visualization solutions within security monitoring centers, traffic surveillance, emergency response centers, and facility monitoring and control centers. The sudden need for remote work has created a technology shift for visualization tools in control rooms and collaboration rooms. As integrators and consultants are faced with this immediate demand, VuWall is ready to assist and educate them on how to adapt to the changing ways that end users are now working. The company is also using its expertise to design video wall projects and ensure they launch quickly and efficiently. VuWall’s customer experience team is dedicated to providing a consistent, personal, and customized offering to clients throughout the entire process, from the design phase to commissioning. In addition, VuWall will offer online CTS certified training to qualified integrators and consultants who wish to design their own projects.  

The control room market is amid a major transition. For the last several years, it’s been shifting from an environment with strictly AV-managed signals to one incorporating those that are IP based. While other sectors are years into its AV/IT convergence, this segment of the AV market is in its infancy due to stringent security, quality, and reliability requirements. As the AV-over-IP trend matures, it’s presenting evolving video wall requirements that AV managers must understand and prepare for to achieve organizational objectives. 

New developments in network, software, and hardware technology certainly play a role in this journey, but the biggest influence is the increased affordability of high-bandwidth networks. A stronger, more efficient network means control rooms can now reliably support a variety of IP- and IT-based sources with the best quality and the lowest possible latency. This includes traditional AV sources such as HDMI set-top boxes (STBs) and DVI signals from PCs alongside IT sources—web pages, cloud applications, screen capture (VNC), and KPI dashboards—and emerging AV-over-IP sources such as IP cameras and Ultra HD IP-encoded streams.

The most pressing challenge now is providing an intuitive way for operators to control the growing number of sources, and to be able to do it from any screen. Operators expect seamless continuity between their workstation and the video wall, which is no longer a static board of information but rather an extension of the desktop. Whether they’re working at their desk or controlling the video wall, the experience should be no different. This requires KVM functionality control, both on the desktop and the video wall itself, without any complex steps for the operator. For example, recently developed KVM solutions allow operators to simply use a mouse to pass over any window on screen and take control of that source from their desktop, as well as extend that worksurface to a video wall.

Another consideration is that although more organizations are using IP, most are still migrating and will be for several years to come. They may also have areas where network connectivity is prohibited for security purposes. In order to manage all the different source types within the application and smooth the transition from AV to AV-over-IP, hybrid solutions are a must. Hybrid solutions not only accommodate traditional AV sources but are also advanced enough to give organizations the capability to transmit AV-over-IP sources within one system. 

Hybrid solutions are also more cost effective and productive than buying a purely IP-based solution. To convert all AV sources to IP demands a large investment in time and hardware. Hybrid solutions allow organizations to migrate at their own pace and more affordably. Traditionally, control rooms have been designed for a five-to-10-year lifecycle. However, with technology evolving so quickly, in order to maintain this life expectancy, designers need to consider a scalable solution that can easily be upgraded in the field. A strictly AV system will certainly not last 10 years anymore, but a hybrid system can be gradually upgraded as technology evolves and perhaps even extend the expected buying cycle. With such a comprehensive, scalable platform, organizations will be able to protect their investment while ensuring that tech managers have the tools that they’ll need to support operators quickly and efficiently, now and in the future. The objective of any control room or visualization space is to be able to control what you see, which is why it’s important to take clear, actionable steps now.

Paul Vander Plaetse is the CEO of VuWall.

As audiovisual technology pervades our lives to an ever-increasing degree, it often falls into two categories: things designed to solve problems, and stuff engineered to amaze. Occasionally, though, there comes a special integration that does both equally. Fishtech Group’s cybersecurity operations center (CSOC) is one such installation.

The Kansas City, MO-based data-driven cybersecurity solutions provider recently opened a world-class facility packed with tech designed to both serve the company’s clients and wow new ones. And the centerpiece is a massive, 32-foot-diagonal video wall, on which the company’s security analysts vigilantly monitor threats. 

“Our clients are blown away by the Cyber Defense Center,” said Andy Jones, Fishtech director of digital solutions. “Most people have never seen anything like it here in the Midwest; it’s pretty remarkable.”

Detecting Potential

CEO Gary Fish founded Fishtech Group in 2016 as a successor to his previous company, FishNet Security, which was primarily a product retailer. Fish wanted his new venture to capitalize on the broader services side of cybersecurity as well. 

“Fishtech is focused on services,” said Matt Skeen, director of information technology. “We take an overarching approach to our customers’ challenges. And rather than just throwing a product at the problem, we provide a solution and the path to get there.”

In addition to this consultative branch and the company’s product vendor business, the third arm of the group is CYDERES—an acronym for cyber defense and response.

“CYDERES uses a security-as-a-service platform as a managed SIEM [security information and event management],” said Skeen, who has worked in enterprise IT for more than a decade, including at FishNet. “The platform ingests logs across various different security technology platforms, so analysts can provide feedback to our customers about potential security threats and vulnerabilities. Often times, we then take action on a manual and automated level to mitigate those threats.”

A New Vision

To execute the CYDERES branch of the company required a new space, and Fishtech began planning the facility two years ago. The 20,000-square-foot operations center, which sits next to the company’s main headquarters, was to feature open-concept work spaces, private offices, meeting rooms, an executive briefing center, and, of course, the CSOC with its massive 7-by-7 video wall.

“Gary [Fish] envisioned a security operations center that other companies could enlist rather than having their own,” Jones said. “And he wanted to build one bigger and better than any before it. Hence the two-story video wall, which, really, the whole SOC was built around that video wall concept.” Jones, who began his AV career doing high-end residential integration and has worked with Fish for more than a decade, took on the task of leading the installation of the wall.

With a project this size, the process involved more than just hanging displays. “I worked closely with the engineering firm pre-construction to ensure that we really bolstered that wall that it’s mounted to,” Jones said. “I also worked closely with the electrical and HVAC engineering firms to ensure ample power and avoid creating a furnace on the wall. That space has to be comfortable for employees to work in as well as for clients to visit and use.” 

Jones and the HVAC company created a system with ventilation below an elevated floor, and a suction system at the ceiling that pulls hot air up from behind the video wall. 

Jones also underwent a nearly yearlong process of evaluating options for the wall displays. “We wanted something that was easily serviceable, that looked great, and that was reliable,” he said. He eventually settled on Barco’s UniSee. “You can slide the wall up, pull a screen out, and just pop it back in if you have to. With a wall that size, everything has to be laser perfect.”

Another challenge remained: enabling current and prospective clients to view the operations center without seeing private customer information on the analysts’ computer screens. “The solution was to put a viewing platform in that room above our analysts,” Jones said. “Our potential clients can now walk within that viewing platform. They can see the huge screen and even interact with a nearby touchscreen on a podium. They get to see this state-of-the-art facility and we don’t reveal any proprietary or sensitive data.”

Securing the Security

As a cybersecurity company, it was paramount that the screens in the CSOC not only stayed operational, but that the signals feeding them would be impervious to threats as well.

“The video wall was mission critical to our CSOC environment,” Skeen said. “The data displayed on that screen is potentially customer-impacting—from alerting to our managed SIEM platform. We had to ensure that that those screens would always be up, and that the data transferred to those screens was always secure. We took a 5,000-foot view to see how we could architect that not only securely but efficiently and effectively.”

Through the company’s established relationship with Crestron, they were aware of its NVX AV-over-IP platform. “NVX could provide not only government-grade security around the actual networking side of the house, but also reliability and availability in the ways they actually manage that product,” Skeen said. “Crestron NVX’s security definitely went above and beyond what we were looking for.”

Meeting Needs

Crestron solutions permeate the rest of the facility as well. With only a little more than 100 out of the company’s 220-odd employees based in the CSOC, robust conferencing capability was key.

“We use Crestron for scheduling our conference and huddle rooms and managing the content,” Jones said. “Screens in all those areas allow employees to bring their own device and just plug right in.” The team settled on Zoom Rooms with Crestron Flex hardware, including its wall-mount UC Video Conference Smart Soundbar & Camera, and displays from Sharp, LG, and Christie. “Zoom Rooms fit pretty well for some of our large conference spaces, where 10 to 20 clients at a time sit in a room and talk remotely to their remote staff and our remote staff.”

Of course, standardization is crucial. “We needed it to be the same user experience in every room, for the most part,” Jones said. “We’re still kind of tweaking it and improving it constantly, but we’re doing pretty good keeping that user experience the same everywhere.” Jones said that Fishtech is currently considering migrating from Zoom to Microsoft Teams, as the company uses Microsoft Office 365 for the rest of its communications. 

To ensure the technology would be well received by employees, Jones and Skeen took a proactive approach to developing a training regimen. “When we built out the building, we went to our facilities team and said ‘Sit down in these rooms and let’s go through how it works,’” Skeen said. “Consequently, we developed a five-step process of things to do to make the rooms work.”

Brand Building

In addition to the CSOC video wall, Fishtech’s new facility has another room to show off what the company is all about, the executive briefing center (EBC). “There’s a stage in there, and eight restored cars—our owner is a car guy,” Jones said. “We have professional stage lighting, video presentation equipment from Blackmagic, microphones, and more.” The centerpiece is a large Christie LED wall, and the space is used for various purposes, including events that are livestreamed, called “Disruption Theater.”

“Our marketing team uses the theater to record Fishtech initiatives and expert panels; we record it and put that out,” Jones said. These videos are published to YouTube and Vimeo, and occasionally broadcasted leveraging Zoom’s livestreaming capabilities. The space is also used for internal all-hands meetings.

Refining the Systems

Since opening in early 2019, the reception to the facility has been overwhelmingly positive. Beyond the amazement experienced by clients on their tours, Skeen said the employees have been happy with their new systems as well. “The Crestron systems and scheduling outside of all our conferencing rooms makes it absolutely fantastic for our end users who need to have an impromptu meeting,” he said. “And having the same technology within each of those rooms makes the end-user experience repeatable and efficient every time they go into those rooms.”

Naturally, no technology implementation is without its issues. “Things will never go 100-percent smoothly,” Skeen said. “Even though we’ve documented and trained users, there’s still some challenges.” Another issue revolved around the hundreds of Crestron endpoints across the company’s multiple facilities—a challenge that’s being addressed using Crestron XiO Cloud management platform. “Before XiO Cloud there was no way to centrally manage those well, from a software upgrade, a firmware upgrade, a code upgrade perspective,” Skeen said. “We believe XiO Cloud will be able to solve a lot of the challenges we had from an implementation perspective. The ability to centrally manage all of those devices more effectively is a huge win for us.”

Looking a step further down the road, Jones said he’d like to see a platform like XiO Cloud that could aid in the management of all the devices under his purview. “We are constantly leveraging and interfacing with 160 cameras, IP-controlled door access system, security system, Four Winds Interactive digital content management for our signage, and many other platforms,” he said. “We’re always looking for a better solution to manage all of that together.”

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Advanced Video Walls and Controllers

Government facilities and public works entities require an immense amount of information to ensure the efficient and unbroken operation of their services—and they need a streamlined way of analyzing and acting upon that data. 

Next-Gen KVM Technology

Command and control rooms increasingly rely on IP-based systems to enable distribution of data and high-quality, high-resolution content. A KVM platform with support for IP-based, proprietary, or mixed KVM transmission allows for convenient and secure high-speed access to all sources, whether physical or virtual. 

Maintaining Network Security

By ensuring the KVM network is secure and supports redundant network paths, administrators can protect against the loss of connectivity in critical situations. 

Download The Technology Manager's Guide to Command and Control.

The What: Key Digital has introduced the Enterprise AV over IP KD-IP1022ENC and KD-IP1022DEC system, designed for creating expandable HDMI over IP systems that can be scaled to fit nearly any commercial installation.

The What Else:  KD-IP1022 encoders and decoders support independent video, audio, and USB switching, enabling Enterprise AV over IP to be used in place of traditional product categories including digital video matrix, digital video distribution system, digital video switcher, video wall controller, digital video extender, networked audio matrix, master controller, and KVM matrix. Key Digital’s Enterprise AV Over IP utilizes a managed gigabit network switch to enable video distribution, matrix switching, and extension. With video wall processing the encoder and decoder systems create video walls with up to 16 vertical and 16 horizontal monitors.

“Setting the KD-IP1022 apart from the competition, the engineers at Key Digital scrutinize the various specifications that integrators face on a system-by-system basis,” said Jonathon Ferry, national training manager. “By offering independent switching of video, audio, and USB, all of which can be freely routed for multi-layered systems with the KD-IP1022, Key Digital offers a system that truly works across the board for a variety of applications.”

Independent audio matrixing allows Key Digital to offer a full networked audio system within its own Enterprise AV over IP ecosystem. Audio sources may plug in on the KD-IP1022 encoder’s HDMI input or analog audio input to then be routed to any HDMI and analog audio output on the decoder. Preamp functionality including volume, delay, and bass/mid/treble control make the audio feed well suited for feeding directly into amplifiers or audio DSPs.

The KD-IP1022 is fully licensed with compliancy up to HDCP 2.2 and backward compliant and features that latest HDMI technology such as 4K/UHD 4:2:0/8-bit at 60Hz. Supported lossless compressed digital audio formats include Dolby TrueHD, Dolby Digital Plus, Dolby Atmos, and DTS-HD Master Audio.

A common obstacle with HD over IP from all manufacturers is dealing with lip sync issues caused by network latency. KD-IP1022 encoders and decoders feature analog audio de-embedding for ease of installation with audio systems. The analog audio breakout is on a balanced/unbalanced phoenix terminal, and features volume, muting, and three-band EQ DSP features.

The KD-IP1022 features 4K/Ultra HD resolution with support for 4096x2160 or 3840x2160 24/25/30Hz at 4:4:4/8-Bit or 60Hz at 4:2:0/8-Bit (10.2Gbps max bandwidth). With the 4K down-scale feature, the KD-IP1022 down-converts incoming 4K resolution to 1080p or 720p at each decoder effectively enabling monitors to always display content at optimal resolution.

The KD-IP1022 uses advanced EDID controls and comes with a built-in internal library with 15 EDID handshakes including 4K with HDR in addition to native EDID data copied from the output/display devices connected to the decoder. Key Digital’s proprietary Full Buffer System manages TMDS re-clocking and signal re-generation, HDCP authentication to source and display, EDID control handshake, and Hot Plug Detection Voltage. Hot Plug Detection Controls enables integrator to choose if active signal voltage is forced to connected input devices.

When integrated with a compatible PoE network switch, the KD-IP1022 does not require a power supply. With redundant power connection, the system has added reliability for non-PoE integration using the included power supply.

KD-IP1022 contains three multi-function ports that may be used as third-party control interfaces including Compass Control Pro master controller, control extension via IP, or callable via KeyCode open API. The KD-IP1022 is controllable by all IR, RS-232, and TCP/IP supported control systems via open API including Key Digital’s Compass Control Pro or third-party control systems.

KD-IP1022 joins a suite of Key Digital IP enabled products that are now app ready. The engineers at Key Digital have created the Key Digital APP, KD-APP, an easy way for installers and users to switch inputs and control Key Digital systems all from an iOS device. KD-APP performs network scans, detects and populates a pre-built GUI, including image preview and finger drag video wall layout control. The Key Digital app can be downloaded free from the App Store.

The Bottom Line:  With independent USB routing, the KD-IP1022 systems are well suited for professionally integrated network operation centers, emergency operation centers, and command and control systems. Operators can view and listen to any connected source and route keyboard and mouse plug-ins into PCs, Macs, NUCs, and NVRs to manipulate data or control those devices.

PESA, a U.S. designer and manufacturer of professional video distribution systems (VDS), has completed testing of its hybrid media distribution systems with the Joint Interoperability Test Command (JITC), the organizational element responsible for certifying joint and combined interoperability for all organizations under the Defense Information Systems Agency (DISA).

These new systems include the 12G Fusion Advanced Connectivity Platform (ACP) 4K systems, the 3G Cheetah family of SDI router products, the Mobile Digital Video Distribution Systems, and the PESA Media Management System. This certification initiative reflects PESA’s ongoing commitment of providing mission-critical video and audio systems to the military and other Department of Defense entities.

The PESA products have undergone rigorous testing and will soon receive interoperability certification (IO) and information assurance (IA) accreditation from JITC.

“Mission-critical situations demand the use of accredited source video and audio,” said Scott Barella, CTO for PESA. “Our senior military and civilian leadership rely on having extremely detailed video images. This pending JITC certification ensures that our military users have up to date choices on the current APL [approved products list]. We know what they want because they asked us to build it this way.”

PESA was the first company to achieve VDS listing on the Department of Defense’s APL and supported development of the first Video Distribution System Unified Capabilities Requirements (UCR) document with its Cheetah product line. By adding 4K capability, this current test initiative is yet another testament of PESA’s commitment to providing the highest possible quality to the U.S. military in support of its various missions around the world.

“PESA has provided video distribution solutions to its government customers for nearly four decades, with special considerations for agencies that require high-performance assurance and interoperability in command and control environments,” said Chuck Tillett, president and COO. “PESA’s products are currently used by many military and government agencies. JITC Certification enables us to extend our reach to other departments and agencies looking to expand their role in mission-critical environments.”

PESA offers a complete portfolio of secure, high-definition video switching and distribution solutions with the ability to deliver the latest technology including single-link 12G SDI and AV over IP. With an array of robust features necessary to support continuity of operations, command and control, and emergency preparedness and response, the Cheetah product line has proven to be a solid foundation for many government and federal agencies, such as the U.S. Army, U.S. Air Force, U.S. Navy, and NASA.

The What: Christie is expanding its line of large-format TAA-compliant, non-RF (radio frequency) LCD panels, designed specifically for secure-facility environments. 

The What Else: With professional features like an OPS slot, USB playback, and Crestron Connected, the SUHD751-P/SUHD861-P achieve a balance between performance and price. The built-in speakers, optional interactive overlay, and 24/7 operation provide an interactive solution for dynamic presentations, efficient collaboration, or engaging retail applications. The new Secure Series models ship in the fall of 2019 with the entire Christie Secure Series backed by Christie’s service and support.  

[Christie Launches Secure Series of LCD Flat Panels]

The Bottom Line: Featuring 4K UHD resolution, these plug-and-play 75- and 86-inch panels are well suited for meeting rooms, control rooms, or digital signage applications. These additions complement the existing 55- and 65-inch models. 

In 2018, it became apparent that Idaho’s Nez Perce County emergency operations center, which serves a population of just over 40,000, needed an overhaul. While it did function as a place for government officials to meet and strategize in times of crisis—from natural disasters such as wildfires, flooding, and winter storms to man-made accidents and terrorist attacks—it lacked the AV and communications capacities to be as effective as it needed to be.

For instance, the facility, located in the city of Lewiston on the state’s western border, was outfitted with out-of-date analog radios on loan from other agencies, such as the Nez Perce County Sheriff’s Office. To present and share information, EOC staffers relied on whiteboards and printed maps. Based on factors such as these, there was a call to recreate the facility to be able to immediately assess and respond to emergencies, while keeping police, fire, EMS personnel, and other first responders updated in these situations.

To make the upgrade, county officials appropriated a budget of $41,000 to create a formidable Ethernet-based AV network that would be compatible with the facility’s existing data network and stream video to 15 video displays located throughout three rooms at the EOC. 

The EOC team had a list of specific needs for the upgrade. They wanted an AV distribution platform based on open-standard interoperability that allowed the freedom to choose from a wider array of available gear. It needed scalable architecture that would allow future growth without replacing existing equipment, and it had to be within budget.

For the new AV system, the officials conducted a review of available solutions and decided on the following system:

• One Z4KMP48 ZeeVee Management Platform
• 15 ZyPerHD ZeeVee encoders
• 15 ZyPerHD ZeeVee decoders
• Two AM-101 Crestron Air Media Wireless HD Presentation
• One JD010A HP 4800 48-Port Managed Switch

The install, which was conducted in-house by the county IT department and the emergency manager, went very quickly after a few of the key components were successfully tested at the outset. Also appealing to Tom Vestal, GIS specialist, Nez Perce County, was how easy system expansion proved to be with the AV-over-IP system, as it does not require vendor assistance to make changes or install new devices.

“We were able to hit the ground running because the encoders and decoders were delivered preconfigured to automatically work with ZeeVee’s ZyPer management platform,” Vestal said. “Since the install, we were able to easily integrate additional encoders and decoders without a problem.”

The updated system also provides the EOC with an improved means to distribute content from multiple sources—including up to nine laptops, two air media devices (for content from tablets and phones), satellite TV, and a Blu-ray player—to the plethora of HD displays available. 

“Now anyone on the staff is able to share media from a computer, tablet, or phone that can be displayed on any or all screens to keep anyone in the EOC updated with the latest data,” Vestal said. “Satellite TV capability also enables staffers to stay apprised of relevant local, regional, and national news.”

While there has not yet been an actual emergency to put the system to the test, the EOC staff has trialed the system in exercises with other state agencies in Idaho. According to Vestal, the system has been very stable.

Vestal is very pleased and proud of the new AV and communications system that was created for the Nez Perce County emergency operations center. The approach, which implements high-performance gear that stays within budget, will make it possible to better assist the community in times of crisis and easily add future capabilities as needed without having to change the underlying system.

The What: Mitsubishi Electric has introduced the DiamondView DV75UM 4K LCD monitor.

The What Else: The 75” DiamondView monitor is capable of delivering ultra-high 4K resolution content on a single display or multiple 1080p content with different layouts, making the new product suitable for a range of applications.

Designed and built as a cost-effective option for 24/7 operations such as crisis suites and breakout rooms, the 4K Ultra HD monitors can be used as a secondary display along with other Mitsubishi Electric video wall products.

The DV75UM Series has a 16:9 aspect ratio, with a bezel width of 10.9 mm, and 500 cd/m2 of brightness. The monitors use LED-Direct backlight technology with a contrast ratio of 5000:1, delivering brilliant and clear images required for monitoring applications. The units allow for simple and flexible installations, as well as easy care and maintenance of the display.

The Bottom Line: The DiamondView 75” monitor addresses the demanding high-reliability needs of command and control environments, and is TAA compliant, making it a perfect solution for government and military applications. Mitsubishi Electric’s line of control room displays is designed to run continuously without interruption from product attrition or performance degradation.

The DiamondView large format displays complement Mitsubishi Electric’s portfolio of high-end, mission-critical display wall products.

A division of the €4.7 billion Metsä Group, Metsä Fibre is set to be the world’s largest producer and seller of softwood pulp through the recent inauguration of its new €1.2 billion bioproduct mill in Äänekoski, Finland. With an annual production capacity of 1.3 million tons of pulp, along with other bioproducts such as tall oil and turpentine, this next-generation bioproduct mill signals a new era—and new technological platforms—for the forestry industry.

Cutting-edge video wall technology

The bioproduct mill makes use of leading-edge automation and digitized monitoring systems for its high-speed production lines for woodcutting, washing, and more. To complement this, Metsä Fibre wanted a state-of-the-art video wall solution for monitoring its production operations. Taking the recommendation of one of its main suppliers, ANDRITZ Oy, Metsä Fibre reached out to local systems integrator, Elkome Systems, to manage the video wall installation.

Having prior knowledge of Matrox products, and convinced by their performance, Elkome Systems collaborated with Matrox Graphics to implement the new video wall solution in the Äänekoski plant. Metsä Fibre strongly believed investing in a large video wall would be an optimal decision. Not only would it allow the individual control room operators to function effectively, but it would also enhance the collaborative efforts of the team by displaying vast amounts of crucial process control information for everyone to visualize at the same time.

In each shift, two operators in the control room continuously monitor three high-speed line operations where wood is cut into smaller pieces. Part of the process control surveillance system has 36 Bosch IP video cameras permanently focused on the log cutting operations. These feed into a Bosch video server onsite. The operators have the ability to switch to any of the inputs from the 36 cameras, which need to be displayed on a video wall. Having a video wall is key to the mill’s operations as it enables process control through continuous monitoring, without which, the production line cannot function.

Data from automated quality inspection systems that check the pulp for the presence of metal, stones, and other foreign materials (for example, bullets stuck to the wood from hunting) are also additional sources of information that Metsä Fibre wanted to include on the video wall.

All lined up

With all of Metsa Fibre’s capture and display requirements, Elkome Systems decided on a massive 6.5-meter long, 12x1 video wall driven with multi-channel capture capabilities.

Housed in a single 4U Advantech video wall controller are three Matrox Mura IPX cards which can each capture up to four 4K inputs and encode/decode multiple 4K streams. The Mura IPX cards capture the outputs of the Bosch video server as well as the automation systems via four and six inputs respectively—all in Full HD (1920 x 1080p60) resolution—so operators can pull up monitoring data points on the wall. In the same high-density, low-footprint system are two Matrox C680 graphics cards that power the 12 pivoted displays at 1080p60 where multiple video sources are viewed simultaneously.

Initial setup and other administrative tasks are done entirely with the robust Matrox MuraControl software. For day-to-day operations, an easy-to-use software—customized by Elkome for Metsä Fibre—that contains readymade setups is used.

A portion of the video wall is also dedicated to displaying the alarm lists from the 24/7 surveillance of the production control systems. Alarms are typically triggered when the received control system values do not fall within the expected value thresholds (for example, the temperature is too low or high). Should the alarm go off, the operators are able to see a complete picture of the issue at hand and promptly take appropriate action, including stopping the process if needed. The surveillance operators are able to share the display in question with other decision makers as well.

Productive outcome

The large, modern-day video wall deployed plays an integral part in Metsä Fibre’s Äänekoski plant operations. It allows for 24/7 centralized monitoring of the cutting operations, which renders a safer and more productive environment by enabling operators to take timely, well-informed decisions. A second server is planned to be set up soon for redundancy sake. By using the Matrox-powered video wall, Metsä Fibre has ensured that it is future ready for network-based solutions.

“Our video wall implementation for Metsä Fibre using Matrox products has been very well received by the client,” said Timo Myllylä, product manager at Elkome Systems. “With the video wall being used around-the-clock, Metsä Fibre is more than pleased with its reliable and sound performance.” 

A new Sydney Trains Rail Operations Center (ROC) now nearing completion includes a central control room featuring what is believed to be the world’s largest command and control LED display. This display was designed, engineered, and installed by NanoLumens from a commission by Australian integration firm Critical Room Solutions and technology consultant Digital Place Solutions (DPS).

The NanoLumens 1.6mm Performance Series LED display measures 32 meters long by 3.6 meters high and contains 41 million pixels and the largest number of processors ever installed in an LED display, according to the company.

Critical Room Solutions (CRS), a specialist in command and control room installations, and long-time NanoLumens technology consultant in Australia, Digital Place Solutions (DPS), commenced discussions with Sydney Trains in 2017 to determine the perfect display solution to allow the new control center staff to effectively monitor all 178 stations on the Sydney Trains rail network.

“Sydney Trains was initially looking at a cube wall for this installation because that is what they used in prior control centers,” said John Kimenkowski, technical supervisor at CRS. “We presented the option of LED display technology for several reasons, and once we made that pitch, NanoLumens quickly became the solutions provider of choice. From initial inception, concept proof and demonstration, to manufacture and installation, the process has been relatively short, at just over 12 months.

“Due to the long lifetime of components, low maintenance, low cost of ownership, and small amount of space it consumes, we believe that fine-pitch LED display technology is the future for many control room environments, and NanoLumens has a superior product and team capable of delivering what is needed for this industry.”

The super-fine resolution design provides an entire display resolution of 19,200 pixels wide by 2,160 pixels high, equivalent to 20 windows of native 1080p resolution or five windows of 4K resolution, all without the need for scaling.

The ROC is located near the Green Square Station in Alexandria, an inner-city suburb of Sydney.

The NanoLumens display blends with the new center’s interior design aesthetic, and is integral in enabling Sydney Trains’ expert train controllers to monitor the entire rail system, controlling the trains, tunnels, and platforms to deliver a safe and reliable journey. The entire length is suspended for ease of viewing by the controllers, some 6,900 kilograms in weight, and creates an open feel for the space which would have been closed and restricted had a floor-mounted cube wall been used.

“Our new Rail Operations Centre is more than bricks and mortar; it’s a symbol about how we operate trains and provide real-time customer information to improve the customer experience,” said Tony Eid, Sydney Trains executive director. “For the first time in our history, we have managed to bring together and consolidate multiple control centers in the one location.”

The consolidation from six different locations that were being utilized to monitor Sydney Trains’ entire operation to one central location at the ROC will drastically change the way the rail system manages day-to-day operations. And at the heart of it all is one extremely large NanoLumens display that provides critical information clearly, quickly, and effectively.

“The Operational Visual Display Screen (OVDS) plays a key role in providing the control center real-time information to make informed decisions with train operations, incident, and customer management,” Eid continued. “The OVDS, now dubbed the ‘WOW’ board due to its sheer size and stature, is the first of its kind used in Australian control centers.”

“The NanoLumens wall, which is what this display really is, is central to the main operations of this command and control centre for the entire rail network,” said DPS co-founder Gerry Thorley. “The central control room houses about 100 staff on the floor. Essentially, it’s like a NASA command and control center and operates 24 hours a day, every day, and this display provides critical rail information.”

Work is steadily progressing on the Sydney Trains ROC facility as the project moves closer to its opening in 2019. However, commissioning of the new display facilities by CRS at the new control center are already running smoothly—thanks in large part to the record-setting NanoLumens LED display.

“Sydney Trains is dedicated to creating a next-generation transportation system comprised of world-class fast, safe, and reliable trains that easily take customers to where they want to go,” Thorley said. “And NanoLumens technology now provides the centerpiece for the continued world class operation of this growing railway system.”

According to NanoLumens CEO Rick Cope, “NanoLumens LED displays are already being used in a number of military command and control centers around the world. The Sydney Train Station ROC marks a major step forward in our plan to bring the many performance and operational benefits of our solutions to leading transportation authorities.”

The What: RTI has introduced a driver for IP control of select 2017 Samsung TVs and 2018 Samsung 4K UHD TVs starting with the NU8 Series and including the entire QLED series and The Frame TV.

The What Else: The new driver delivers control over the DTV tuner and on-board DirecTV interface of Samsung 4K Ultra HDTVs, in addition to direct one-button access to streaming sources such as Hulu and Netflix on the displays. Users can control the screens using the RTI interface of their choice, where they can view feedback on volume levels, programming, and more. By connecting to the Samsung displays via the network, the driver eliminates the need for integrators to run additional IR emitters or serial cables.

Additionally, a separate driver is available for Samsung's UBD-M9700 UHD Blu-ray Player.

The Bottom Line: By utilizing a network connection, the new driver simplifies the integration of Samsung TVs into RTI automation and control systems to provide consumers with a full-featured control experience.

The What: Extron Electronics introduced wall mount touchpanel the TLP Pro 1025M.

The What Else: The redesigned 10" touchpanel features a high-performance quad-core processor, eight times more memory, and a high resolution, 1280x800 capacitive touchscreen built with scratch, and smudge-resistant Corning Gorilla Glass. The TLP Pro 1025M also features the convenience of PoE - Power over Ethernet, which allows it to receive power and communication over a single Ethernet cable.

The TLP Pro 1025M works with any Extron IP Link Pro control processor and is designed for use in AV system applications that require complete, interactive control of a range of source devices. TouchLink Pro touchpanels operate using standard network infrastructure and are easy to install with reliable and cost effective Ethernet cable. Three mounting accessories, the RWM 2 Recessed Wall Mount, SMK 3 Surface Mount Kit, and the RM 6 Rack Mount kit all aid integration while providing a broad variety of mounting options.

The Bottom Line: All TouchLink Pro touchpanels can be customized using Extron GUI Designer software. This interface design software offers ready-to-use templates for a variety of rooms and presentation environments. These designs may be used as is, or customized for the application by simply changing individual graphic elements.

With a population of more than 12 million people over 792 square miles, the city of Shenzhen has the highest vehicle density in China, and city authorities are constantly working to improve traffic and emergency response as well as public safety. To address this need, the city partnered with networking company Huawei to help build a unified, open, and intelligent control system that integrates cutting-edge technologies.

At the heart of this smart city nervous system is the Longgang Operation Centre (LOC), which receives real-time information data for public traffic, emergency management, and public security, before displaying it on the LOC “Smart City Brain,” a gigantic curved LED screen which enables operators to make fast and informed decisions.

Absen LED was responsible for the installation of this display system, China’s largest curved NPP LED screen. With a record-breaking 103 million pixels over 1,796.5 square feet of surface, this 1.27mm pixel-pitch LED video wall features the highest pixel density ever achieved in an installation, according to the company. The screen was installed at the end of last year, and features Absen’s latest CR 1.2 LED series dedicated to control room environments. The CR Series was recently launched to the North American market and featured in the Absen LED booth during InfoComm 2018.

As one of the most important sub-projects in Shenzhen’s Smart City project, LOC required a display that would be big enough to deliver critical content with the highest image quality, while providing comfortable viewing experience and stability. Absen’s CR 1.2 is geared to receive 181 display signals and deal with the sheer amount of data to display them on up to 105 windows at 720p (40 windows at 1080p and 10 at 4K resolution).

“To engineer the world’s largest high-resolution screen in 85 days from production to installation is no mean feat,” said Absen sales director, Zhang Yongfeng, “We had to overcome the difficulties of installing the screen while the center was still being built and therefore full of dust, but the combination of our sophisticated technology and skilled engineers meant we were able to deliver.”

To produce a project of this magnitude, Absen tailored a solution with CR1.2, involving different industry-leading technologies. Each panel is equipped with two power banks and two receiving cards so that the power and signal can be switched to the backup set whenever needed, ensuring continuous operation in such a critical decision-making environment.

Designed with air circulation in mind, each LED module uses a non-plastic bottom case. The panel has convection holes for quick internal heat dissipation. Absen’s TotalPlug Wireless panel design strengthens product stability and performance.

Measuring at 84 feet wide by 21.3 feet high, the 1,796.5-square-foot screen is made up of 798 panels and designed with a curve of 121.7 feet in radius—another challenge that the Absen team had to solve in order to remove any bezel between the panels. This was made possible thanks to Absen’s Precise Align technology, which features 16 screw-holes on the panels for fine tuning and two directions on the Z-axis for precise seam adjustments. In addition to the physical fine-tuning of seams, an added software option offers one-click seam brightness adjustment to create a truly bezel-free screen.

Henan Goldroc Information Technology Co. was among the companies involved in the LOC project, providing a software solution capable of collecting and centralizing the data before displaying it on the Absen screen. “We originally faced a dilemma when looking for the best technology for this project,” said Wu Yanbin, project manager at Henan Goldroc. “LCD and DLP would show gaps of at least one-pixel pitch and up to 3.5mm which is not acceptable in such a demanding control room environment.

“When we tested Absen’s CR1.2 LED display, we were thrilled to see each panel fit seamlessly to the next, leaving no black bezel. The power and signal backup were another advantage for display stability. Technically, the screen will never go black, and that’s what we wanted. This is the reason why we chose Absen.”

In addition to a curved design, content quality was of paramount importance. The Absen CR series uses high quality components and electronics, offering colors at 110 percent NTSC broadcast-level, as well as 255 brightness adjustment levels, which can be set manually or automatically, providing comfort to operators who often work in front of the screen for an extended period of time every day.

Absen’s CR1.2 is also an energy-efficient solution, with an average power consumption of 153W per square meter, 25–35 percent lower than that of normal 55-inch LCD products, according to the company. Furthermore, the use of “lead-free” technology in the Printed Circuit Board Assembly (PCBA) soldering process is not only eco-friendly, but also ensures higher resistance to oxidation and higher product stability.

“The screen that Absen made is stunning,” said Liu Jianwei, the section chief in charge. “We were equally impressed by the Absen’s team working spirit. The site was still a work in progress when the screen was engineered, but the Absen team overcame all the difficulties and put all their heart in the project.”

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