By Kirsten Nelson On May 04, 2012
You can call a spade a spade, but
until there’s a market-researched
name attached to it, it’s not really a
spade. Who uses spades anymore,
anyway? Certainly not the generation
currently most in need of a label—the
Millennials. We’ve already heard a lot
about how today’s 13- to 32-yearolds
are redefining marketing,
education, and technology use. But it’s
not safe to call this a spade just yet.
This group represents such a shift in
comprehension that it has to be broken
down further for analysis.
New data has already arisen in
the quest to pin down the behavioral
tendencies (and buying habits) of this
exciting new chapter in population
growth. Apparently the segment of
Millennials that currently matters most
to the AV industry, the 18- to 34-yearolds
who might actually be working
for you right now, has recently been
christened “Generation C” by one of the
most long-standing market research
names out there—Nielsen.
The “C” stands for “connected”,
but not in the old-fashioned sense of
knowing people who might merely help
further your personal or professional
goals. Rather it refers to the quick,
fast, and light connection sought by
a group so tethered to their devices,
MIT’s esteemed expert on where
digital meets psychological, Sherry
Turkle, wonders if they’ll soon forget
how to hold a real conversation with a
human.
This is not to demonize these creative
and vibrant youths, however. We’ve all
been aware for quite some time that
we need to adjust to this group’s habits
and in some ways follow their lead if
we hope to survive in the contemporary
business climate. Nielsen itself might
realize this most acutely, as its own
“U.S. Digital Consumer Report”
indicates that Generation C’s viewing
of online videos and social networking
sites far outweighs its televisionwatching
time.
Perhaps the most important question
related to youth and the future of AV
was posed by a manufacturer who sent
me an email a while ago. This industry is
a relatively young one, and as such, the
first generation is retiring. Replacing
the original leaders are in some cases
their own Millennial generation
children, or youths from outside the AV
family who have never spent a day away
from technology and love the idea of
working with it on a daily basis.
My manufacturer correspondent
asked a valuable question that maybe
Nielsen should investigate: “How does
our industry move from ‘surround ’em
with transformers’ to ‘surround ’em with
headphones and iPods’—preserving
the valuable knowledge of the past
generation while fully embracing both
the technical and business realities of
this generation?”
Can you tweet that and get back to
me?