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Why Does UC Matter to Tech Managers? by Christopher Maione

So what exactly is “Unified Communications,”what’s all the buzz about and how will this affect the audiovisual industry?  All good questions – and hopefully I can provide you with some ... More »


AV Groups in an IT World—How to Survive & Grow by Christopher Maione

This is a Part 3 follow-up of two previous articles which have created quite a bit of stir and lots of comments from both AV and IT professionals. The previous articles are: April: AV ... More »


Adapting to Change in Real Time (Whether We Like It or Not) by Steve Cunningham

I attended a conference last weekend at a nearby college, put on the local chapter of a WordPress user group. For those not fully briefed, WordPress is a content management system (blog software, ... More »


Tough Customers, Part 1

by Danny Maland One of the things that's great about working with others is that a crew or team will start to build a library of “war stories.” War stories are those narratives which reveal ... More »


Daily Room Checkout 101 – An End-User FlyBy Course by Christopher Maione

Very often I am asked to consult on what can be done to ensure AV facilities remain “operational” and ready to use  by the various business groups that utilize the AV facilities. Stable AV ... More »


Tough Customers, Part 2

by Danny Maland A good tug-of-war session can be serious fun. The fun is especially serious when the tug-of-war involves a human, a smallish dog, and a toy with a small bell on it. If ... More »


Tough Customers, Part 3

by Danny Maland I usually like a well-educated customer. A client that knows what they want, why they want it, and how to talk about it is usually a joy. There's very little guesswork ... More »

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